Blackwell's Five-Minute Veterinary Practice Management Consult

Provides a quick veterinary reference to all things practice management related, with fast access to pertinent details on human resources, financial management, communications, facilities, and more

Blackwell's Five-Minute Veterinary Practice Management Consult, Third Edition provides quick access to practical information for managing a veterinary practice. It offers 320 easily referenced topics that present essential details for all things practice management--from managing clients and finances to information technology, legal issues, and planning.

This fully updated Third Edition adds 26 new topics, with a further 78 topics significantly updated or expanded. It gives readers a look at the current state of the veterinary field, and teaches how to work in teams, communicate with staff and clients, manage money, market a practice, and more. It also provides professional insight into handling human resources in a veterinary practice, conducting staff performance evaluations, facility design and construction, and managing debt, among other topics.

KEY FEATURES:

• Presents essential information on veterinary practice management in an easy-to-use format

• Offers a practical support tool for the business aspects of veterinary medicine

• Includes 26 brand-new topics and 78 significantly updated topics

• Provides models of veterinary practice, challenges to the profession, trends in companion practices, and more

• Features contributions from experts in veterinary practice, human resources, law, marketing, and more

• Supplies sample forms and other resources digitally on a companion website

Blackwell's Five-Minute Veterinary Practice Management Consult offers a trusted, user-friendly resource for all aspects of business management, carefully tailored for the veterinary practice. It is a vital resource for any veterinarian or staff member involved in practice management.

Auteur

THE EDITOR LOWELL ACKERMAN, DVM, DACVD, MBA, MPA, CVA, MRCVS, is a global consultant, author, and lecturer based in Westborough, Massachusetts, USA.

Texte du rabat
BLACKWELL'S FIVE-MINUTE VETERINARY PRACTICE MANAGEMENT CONSULT Lowell Ackerman Provides a quick veterinary reference to all things practice management related, with fast access to pertinent details on human resources, financial management, communications, facilities, and more Blackwell's Five-Minute Veterinary Practice Management Consult, Third Edition provides quick access to practical information for managing a veterinary practice. It offers 320 easily referenced topics that present essential details for all things practice managementfrom managing clients and finances to information technology, legal issues, and planning. This fully updated Third Edition adds 26 new topics, with a further 78 topics significantly updated or expanded. It gives readers a look at the current state of the veterinary field, and teaches how to work in teams, communicate with staff and clients, manage money, market a practice, and more. It also provides professional insight into handling human resources in a veterinary practice, conducting staff performance evaluations, facility design and construction, and managing debt, among other topics. KEY FEATURES

• Presents essential information on veterinary practice management in an easy-to-use format
• Offers a practical support tool for the business aspects of veterinary medicine
• Includes 26 brand-new topics and 78 significantly updated topics
• Provides models of veterinary practice, challenges to the profession, trends in companion practices, and more
• Features contributions from experts in veterinary practice, human resources, law, marketing, and more
• Supplies sample forms and other resources digitally on a companion website Blackwell's Five-Minute Veterinary Practice Management Consult offers a trusted, user-friendly resource for all aspects of business management, carefully tailored for the veterinary practice. It is a vital resource for any veterinarian or staff member involved in practice management.

Contenu
Editor-in-Chief and Consulting Editors xvi

List of Contributors xvii

Preface xxi

About the Companion Website xxii

Section 1 Marketplace 1

1.1 Models of Veterinary Practice, Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 2

1.2 Challenges to the Profession, Peter Weinstein, DVM, MBA 6

1.3 Trends in Companion Animal Veterinary Practices, Brian Cassell, DVM 10

1.4 Veterinary Trade Areas, David F. McCormick, MS, CVA 14

1.5 Today's Pet Owner, Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 16

1.6 Today's Veterinarian, John Tait, DVM, MBA, MS(Fin.), CFP 18

1.7 Today's Veterinary Students, Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 20

1.8 Internships and Residencies, Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 22

1.9 Veterinary Paraprofessionals, Kara M. Burns, MS, MEd, LVT, VTS (Nutrition) 26

1.10 Veterinary Staff, Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 28

1.11 Functioning as a Healthcare Team, Louise S. Dunn 32

1.12 Differing Perspectives of Practice Teammates, Louise S. Dunn 36

1.13 Generational Differences, Randy Hall 38

1.14 Gender Issues, Bernadine Cruz, DVM, CVJ 42

1.15 Personality Profiling, Lorraine Monheiser List, CPA, CVA 46

1.16 Value Disciplines, Elizabeth Bellavance, DVM, MBA, CEPA 50

1.17 Practice Management Support Professionals, Elizabeth Bellavance, DVM, MBA, CEPA 52

1.18 Stakeholders and Strategic Partners, Elizabeth Bellavance, DVM, MBA, CEPA 56

1.19 Importance of the HumanAnimal Bond, Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour) 58

1.20 Mergers and Acquisitions, James E. Guenther, DVM, MBA, MHA, CVPM, CEPA, CM&AA 60

1.21 Corporate Veterinary Practices, Leslie A. Mamalis, MBA, MSIT, CVA 62

1.22 Not-For-Profit Veterinary Hospitals, Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 64

1.23 House-Call and Mobile Practices, Katherine van Ekert, BVSc 68

1.24 Hospice and Palliative Care, Shea Cox, DVM, CVPP, CHPV, CPLP 70

1.25 Specialty and Emergency Centers, James E. Guenther, DVM, MBA, MHA, CVPM, CEPA, CM&AA 74

1.26 Equine Practice Management, James E. Guenther, DVM, MBA, MHA, CVPM, CEPA, CM&AA and Elise Lacher, CPA 78

1.27 Food Animal Practice Management, Lance M. Roasa, DVM, MS, JD 82

1.28 Mixed Animal Practice Management, Lance M. Roasa, DVM, MS, JD 86

Section 2 Administrative Management 91

2.1 Workplace Management, Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 92

2.2 Organizational Charts, Katherine Dobbs, RVT, CVPM, PHR 96

2.3 Managing People, Heather Prendergast, RVT, CVPM, SPHR 98

2.4 Working in Teams, Shawn G. McVey, MA, MSW 100

2.5 Motivating the Healthcare Team, Louise S. Dunn 104

2.6 Accountability, Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 106

2.7 Change Management, Randy Hall 108

2.8 Compassion Fatigue and Burnout, Katherine Dobbs, RVT, CVPM, PHR 110

2.9 Moral Distress and Ethics Exhaustion, Katherine Dobbs, RVT, CVPM, PHR 112

2.10 Compromise Fatigue, Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 114

2.11 Making Meetings Work, Karyn Gavzer, MBA, CVPM 116

2.12 Leadership, Lorraine Monheiser List, CPA, CVA 118

2.13 Leadership Fatigue, Heather Prendergast, RVT, CVPM, SPHR 122

2.14 Implementation: Getting it Done, Robin Brogdon, MA 124 2.15 Emotional ...