Stop Complainers and Energy Drainers

Turn constant complainers into productive contributors

Constant complainers take up resources, time, and mental
bandwidth in the workplace. When you change a culture of
complainers to one of contributors, you boost morale, increase
productivity, and promote effective communication. In short, you
get more done with less drama. In Stop Complainers and Energy
Drainers, workplace communication expert Linda Swindling shares her
expertise in negotiating tough situations in the workplace.
Discover how to influence others to accomplish your purpose.
Stop Complainers and Energy Drainers uses scenarios,
engaging questions, and survey results to provide strategies that
can be implemented immediately.

• Shows how to identify complainers and time drainers

• Provides forms to help prepare for discussions, suggested
  language to show up powerfully, and encouragement to apply
  strategies

• Offers concrete phrases and tactics to refocus a complainer and
  end unproductive conversations

Stop Complainers and Energy Drainers is research-driven
and focused on how to identify as well as manage conversations with
"venters," complainers, whiners, and energy drainers. With these
guidelines for communication, you'll see powerful results, improved
relationships, and increased confidence.

Auteur

LINDA SWINDLING is a workplace communication expert. She began negotiating work drama first as a successful attorney and mediator and later as a keynote speaker, executive coach, and strategic consultant. A Certified Speaking Professional (CSP) and president of Journey On, she is the author of the popular Passports to Success series, which offers thirteen titles on workplace and communication issues. Visit her at www.StopComplainers.com.

Résumé
Turn constant complainers into productive contributors Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.

• Shows how to identify complainers and time drainers
• Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies
• Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations
  Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.

Contenu

Work Drama 101 1

Introduction: How to Use This Book with No Complaints 11

1 Whiners 25

2 Complicators 39

3 Prima Donnas 55

4 Controllers 71

5 Toxics 85

6 What to Do If You're the Complainer 103

7 Energy Drains 131

8 How to Negotiate Work Drama 151

9 Go Ahead, Complain 171

Resources 185

Complain-a-Gram to Complainer 186

Complain-a-Gram to Company Leader 187

Complainer Type Road Signs and Slogans 188

Conversation Strategies per Complainer Type 189

Related Communication Styles 190

Negotiating Work Drama Checklists 194

Notes 197

References 201

Acknowledgments 205

About the Author 209