Did you know you can not only own and operate a hospitality property, but have it running so well that even you can take a holida...
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Did you know you can not only own and operate a hospitality property, but have it running so well that even you can take a holiday?
I will walk you through the steps to systematize your hotel, resort, inn, bed and breakfast or vacation rental to operate like a well-oiled machine.
In this book, you will find:
Where to Start
What Is The Hospitality Industry?
What Does Hospitality Mean for Hospitality Property's?
History of The Hotel Industry - How We Got Here
Types of Hotels Throughout the World
Hospitality Property Departments-Definitions
Setting Up My Organization Structure
My Management Strategy
What Should My Operation Manual Include
How Will I Know My Operations Manual Works?
What is Outsourcing & How It Can Work For Me
With this book, you will have the tools to turn your hospitality property into a business envied by your competitors, respected by your employees, and appreciated by your guests.
This book is for those who want a smooth-running hotel, resort, inn, bed and breakfast or vacation rental.
Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed & breakfasts visitation experience. He has spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers.
This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.