A Roadmap to Intercultural Proficiency

This book describes the linkage between the worlds of culture and inclusion based on the concept of intercultural proficiency (IP). It explains the building blocks of intercultural proficiency by providing a conceptual framework that combines and structures the existing knowledge base and extends it by incorporating the author's own empirical research work. The framework presents not only a comprehensive and universal model based on existing concepts but also implications for learning and teaching strategies. This book and the IP concept provide guidance for students, early working professionals as well as seasoned working professionals on how to thrive and succeed when interacting with different cultures. It allows us to think outside our narrow cultural boundaries and decode complex cross-cultural interactions. Thus, the IP approach can be applied in academic and corporate settings, as it facilitates potential for solution of the issues associated with multicultural workforces and global operations of organizations.

Auteur

Frauke Bender is Professor of International Management at the International School of Management in Dortmund, Germany. Previously, she held the role of ranked faculty member at the Anderson College of Business and Computing, Regis University in Denver, Colorado, USA. Her research focuses on international business, cross-cultural management, leadership, as well as diversity and inclusion.

Contenu

Chapter 1: Introduction: Why Intercultural Proficiency Matters.- Chapter 2: Understanding Cultural Differences.- Chapter 3: Communicating Across Cultures.- Chapter 4: Dealing with Acculturative Stress and Cultural Adjustment.- Chapter 5: Navigating Cultural Diversity with Intercultural Proficiency.- Chapter 6: Reflecting Thoughts and Outlook.