Lessons Learned Handbook

The phrase "lessons learned? is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. The book is a practitioner-level guide to the design and the mechanics of lessons learned processes Takes a holistic approach, tracking lessons from identification to reapplication Makes the case for the assignment of actions for learning

Auteur

Dr. Nick Milton is a director and co-founder of Knoco Ltd - a Knowledge Management consultancy comprised of seasoned knowledge management practitioners, mentors, and coaches. Knoco Ltd has been delivering successful and sustained Knowledge Management implementation to clients since 1999.

Texte du rabat

The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector.

Contenu

Introduction: learning lessons; Elements of a lesson learning system; Lessons learned approaches; Principles of lesson identification; Processes of lessons identified; Writing down the lessons; Taking action; Process ownership and process update; Ensuring lessons and updated processes are re-applied; Technology to support lesson learning; Sharing and seeking the unwritten lessons; The governance of lesson learning; The principles and processes of safety investigations; Learning lessons in networks at Mars, Inc,; Wikis as part of a learning system: a conversation with Peter Kemper; How not to learn lessons; Conclusions.