The Theory and Practice of Change Management

John Hayes' bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book's unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of 'Change Tools' that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide and video interviews with experienced change practitioners, who share their insights on key topics.

The book will be essential reading for final-year business undergraduates, as well as MBA and postgraduate students who are taking modules in change management or organisational change. It is also ideal for change practitioners and consultants.

Préface
Taking a managerial approach, this book covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today.

Auteur
John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK.

Texte du rabat
Technological advances, a globalized workforce and seismic world events mean that change is a constant feature of organizational life today. The consequences of not managing change effectively can be devastating.

How can managers embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes's bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and more. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable.

Offering unrivalled breadth, this sixth edition covers all of the key theories, tools and techniques of organizational change you'll need for success on your course:

• Coverage of 'big-bang' disruptions offers a framework for dealing with unforeseen global events like pandemics, economic instability and climate change
• Updated research reports present the latest theory in the field
• New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively
• Increased coverage of SMEs, public sector organizations and family businesses, as well as new international case studies, highlights change in diverse sectors

Visit www.macmillanihe.com/Hayes-6e for an array of resources to support teaching and learning, including narrated audio-visual tutorials, a testbank, interactive quizzes, detailed case study briefings and bonus cases, and interactive change management tools.

Résumé
Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes's bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and many more. Offering unrivalled breadth, it will guide you clearly through all stages of the change process, from recognizing the need for change to ensuring its successful implementation. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable. This sixth edition covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today: - Brand new international case studies and examples allow you to understand change in context - Coverage of 'big-bang' disruptions, offers you a framework for dealing with unforeseen global events like pandemics, economic instability and climate change - Updated research reports show you the latest theory in the field - New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively - Increased coverage of SMEs, public sector and family businesses shows you change in diverse sectors

Contenu

PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE.- 1. Process Models of Change.- 2. Leading Change.- PART II: RECOGNISING THE NEED FOR CHANGE.- 3. Patterns of Change.- 4. Sources of Change.- 5. Recognizing a Need or Opportunity for Change.- 6. Using Value Innovation to Proactively Identify Opportunities for Change.- 7. Starting the Change.- PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED.- 8. Diagnosis.- 9. Gathering and Interpreting Information.- PART IV: PLANNING AND PREPARING FOR CHANGE.- 10. Shaping Implementation Strategies.- 11. Developing a Change Plan.- 12. Types of Interventions Based on Who Does What.- 13. Types of Interventions based on Issues to be Resolved.- 14. Selecting Interventions.- PART V: LEADING AND MANAGING THE PEOPLE ISSUES.- 15. Building Change Relationships.- 16. The Role of Leadership.- 17. Power, Politics and Stakeholder Management.- 18. Responsible Change Management.- 19. Managing Context to Promote Ethical Practice.- 20. Communicating Change- 21. Motivating others to Change.- 22. Supporting others through Change.- PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS.- 23. Implementing Change.- 24. Reviewing and Keeping the Change on Track.- PART VII: SUSTAINING CHANGE.- 25. Making the change stick. 26. Spreading the change.- PART VIII: LEARNING.- 27. Change Managers Learning from their Own Experience.- 28. Facilitating Collective Learning.- 29. Pulling it All Together: A Concluding Case Study.