If you''re ever feeling stressed, call Scott Walker. The hostage negotiator has, for over a decade, been the calm, reassuring, rational voice in terrifying, often life-or-death situations>

Autorentext

Scott Walker is a former Scotland Yard detective and military intelligence operator, as well as one of the world's leading experts in kidnap for ransom and crisis negotiation. When hostages are taken, or cybercriminals target organisations or high-net-worth individuals, he's the person called in to resolve the problem.

His debut book, Order Out of Chaos: A Kidnap Negotiator's Guide to Influence and Persuasion, was a Sunday Times bestseller and has been translated into multiple languages.

A regular commentator on CNN, BBC, Sky News and MSNBC, Scott has also been featured in The New York Times, Forbes, Harvard Business Review, Business Insider and Fast Company. He now delivers keynote talks and workshops globally, helping business leaders and teams enhance communication,resolve conflicts and perform under pressure.

Connect with Scott at www.winanynegotiation.com, linkedin.com/in/scottaw or on Instagram and Facebook at @ScottWalkerBooks.

Klappentext

Shortlisted for The Business Book Awards and the Fingerprint Awards

The indispensable Sunday Times bestselling guide to succeeding in negotiations where failure is not an option, from one of the world's most experienced kidnap for ransom negotiators.

Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire company's future is being held to ransom from a cyber-attack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book.

His methods, centred in empathy, active listening, trust-based influence and emotional control, will help you achieve the outcome you want. Regardless of whether you're an executive in a multi-national organisation, the owner of a small business, a local sports team coach or running the family household, you're negotiating every single day, whether you realise it or not.

Learn the skills Scott uses to resolve life or death kidnappings all over the world ­- from the Niger Delta, China and the Philippines to the Middle East, Europe and Latin America - and how to apply them to your own life, at work and at home.

Order Out of Chaos provides tools that cut straight to the most effective way of communicating, particularly in times of crisis, change and uncertainty.

Zusammenfassung
A new approach to succeeding in negotiations where failure is not an option, from one of the world's most experienced kidnap for ransom negotiators.