A delightful, engaging, and comprehensive overview of interaction design

Effective and engaging design is a critical component of any digital product, from virtual reality software to chatbots, smartphone apps, and more.

In the newly updated sixth edition of Interaction Design: Beyond Human-Computer Interaction, a team of accomplished technology, design, and computing professors delivers an intuitive and instructive discussion of the principles underlying the design of effective interactive technologies. The authors discuss how to design and apply digital technologies in the real world, illustrated with numerous examples. The book explores the interdisciplinary foundations of interaction design, including skills from product design, computer science, human and social psychology, and others.

The book builds on the highly successful fifth edition and draws on extensive new research and interviews with accomplished professionals and researchers in the field that reflect a rapidly-changing landscape. It is supported by a website hosting digital resources that add to and complement the material contained within.

Readers will also find:

• Explorations of the social and emotional components of interacting with apps, digital devices and computers
• Descriptions about how to design, prototype, evaluate and construct technologies that support human-computer interaction

• Discussions of the cognitive aspects of interaction design, as well as design and evaluation, including usability testing and expert reviews.

  An essential text for undergraduate and graduate students of human-computer interaction, interaction design, software engineering, web design, and information studies, Interaction Design will also prove to be indispensable for interaction design and user experience professionals.

  Autorentext

  Yvonne Rogers is the Director of the Interaction Centre at University College London as well as a Professor of Interaction Design. Helen Sharp is Professor of Software Engineering at the Open University, UK. Jennifer Preece is Professor and Dean Emerita in the College of Information, Maryland's iSchool - at the University of Maryland.

  Inhalt

  What's Inside xix

  1 What Is Interaction Design? 1

  1.1 Introduction 1

  1.2 Good and Poor Design 3

  1.3 Switching to Digital 6

  1.4 What to Design 8

  1.5 What Is Interaction Design? 10

  1.6 People-Centered Design 14

  1.7 Understanding People 16

  1.8 Accessibility and Inclusiveness 17

  1.9 Usability and User Experience Goals 20

  Further Reading 32

  Interview with Harry Brignull 34

  2 The Process of Interaction Design 37

  2.1 Introduction 37

  2.2 What Is Involved in Interaction Design? 38

  2.3 Some Practical Issues 55

  Further Reading 66

  3 Conceptualizing Interaction 69

  3.1 Introduction 69

  3.2 Conceptualizing Interaction 72

  3.3 Conceptual Models 75

  3.4 Interface Metaphors 79

  3.5 Interaction Types 81

  3.6 Paradigms, Visions, Challenges, Theories, Models, and Frameworks 89

  Further Reading 96

  Interview with Albrecht Schmidt 97

  4 Cognitive Aspects 101

  4.1 Introduction 101

  4.2 What Is Cognition? 102

  4.3 Cognitive Frameworks 124

  Further Reading 134

  5 Social Interaction 135

  5.1 Introduction 135

  5.2 Being Social 136

  5.3 Face-to-Face Conversations 141

  5.4 Remote Collaboration and Communication 147

  5.5 Co-Presence 159

  5.6 Social Games 165

  Further Reading 169

  6 Emotional Interaction 171

  6.1 Introduction 171

  6.2 Emotions and Behavior 172

  6.3 Expressive Interfaces: Aesthetic or Annoying? 180

  6.4 Affective Computing and Emotional AI 184

  6.5 Persuasive Technologies and Behavioral Change 189

  6.6 Anthropomorphism 192

  Further Reading 196

  7 Interfaces 199

  7.1 Introduction 199

  7.2 Interface Types 200

  7.3 Natural User Interfaces and Beyond 266

  7.4 Which Interface? 267

  Further Reading 269

  Interview with Leah Buechley 271

  8 Data Gathering 273

  8.1 Introduction 273

  8.2 Six Key Issues 274

  8.3 Capturing Data 281

  8.4 Interviews 284

  8.5 Questionnaires 294

  8.6 Observation 302

  8.7 Putting the Techniques to Work 315

  Further Reading 322

  9 Data Analysis, Interpretation, and Presentation 325

  9.1 Introduction 325

  9.2 Quantitative and Qualitative 327

  9.3 Basic Quantitative Analysis 330

  9.4 Basic Qualitative Analysis 340

  9.5 Analytical Frameworks 350

  9.6 Tools to Support Data Analysis 362

  9.7 Interpreting and Presenting the Findings 362

  Further Reading 368

  10 Data at Scale and Ethical Concerns 371

  10.1 Introduction 371

  10.2 Approaches for Collecting and Analyzing Data 373

  10.3 Visualizing and Exploring Data 388

  10.4 Ethical Design Concerns 398

  Further Reading 405

  11 Discovering Requirements 407

  11.1 Introduction 407

  11.2 What, How, and Why? 408

  11.3 What Are Requirements? 409

  11.4 Data Gathering for Requirements 418

  115. Bringing Requirements to Life: Personas and Scenarios 426

  11.6 Capturing Interaction with Use Cases 436

  Further Reading 440

  12 Design, Prototyping, and Construction 441

  12.1 Introduction 441

  12.2 Prototyping 443

  12.3 Conceptual Design 456

  12.4 Concrete Design 467

  12.5 Generating Prototypes 470

  12.6 Construction 480

  Further Reading 486

  Interview with Jon Froehlich 487

  13 Interaction Design in Practice 491

  13.1 Introduction 491

  13.2 AgileUX 494

  13.3 Design Patterns 504

  13.4 Open Source Resources 510

  13.5 Tools for Interaction Design 512

  Further Reading 514

  Interview with Luciana Zaina 515

  14 Introducing Evaluation 519

  14.1 Introduction 519

  14.2 The Why, What, Where, and When of Evaluation 520

  14.3 Types of Evaluation 524

  14.4 Evaluation Case Studies 533

  14.5 What Did We Learn from the Case Studies? 541

  14.6 Other Issues to Consider When Doing Evaluation 543

  Further Reading 547

  15 Evaluation Studies: From Controlled to Natural Settings 549

  15.1 Introduction 549

  15.2 Usability Testing 550

  15.3 Conducting Experiments 564

  15.4 In- the- Wild Studies 567

  Further Reading 576

  Interview with danah boyd 577

  16 Evaluation: Inspections, Analytics, and Models 583

  16.1 Introduction 583

  16.2 Inspections: Heuristic Evaluation and Walk-Throughs 584

  16.3 Analytics and A/B Testing 601

  16.4 Predictive Models 610

  Further Reading 614

  Epilogue 615

  References 619

  Index 675