Opens a dialogue between sense-making theory and classical institutional theory
Explores the mechanisms that determine strategy selection in dealing with uncertainties based on detailed investigations of crises in the US
Deciphers the black box of dealing with uncertainty in crisis management

Inhalt
Chapter 1: Managing Uncertainty in Crisis Sensemaking: a Core Challenge for Public Leadership.- Chapter 2: Coping with Uncertainty: towards an Institutional Sensemaking Model.-Chapter 3: Exploring the Influence of Institutionalization on Sensemaking in Crises: a Research Design.- Chapter 4: The U.S. Federal Emergency Management Agency and the 2005 Great New Orleans Flood: a Deinstitutionalized Response Organization Facing Unknown Unknowns.- Chapter 5: NASA and the Space Shuttle Columbia disaster: an Institution Coping with Unknown Unknowns.- Chapter 6: BP and the 2010 Gulf Coast Oil Spill Disaster: an Arrogant Organization Coping with a Known Unknown.- Chapter 7: The Los Angeles Police Department and the 1992 LA Riots: a Mythical Organization Coping with Known Unknowns.- Chapter 8: Towards a Theory of Institutional Sensemaking: Building on a Comparison of Four Cases.