Informationen zum Autor Michael Wilkinson is founder and managing director for Leadership Strategies- The Facilitation Company, which specializes in facilitation training and in providing facilitators to lead executive retreats and task forces. He was named Facilitator of the Year by the Southeast Association of Facilitators in 2003 and is author of four books. Klappentext This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. This new edition includes new chapters that highlight such timely topics as: facilitating virtual meetings; facilitating very large groups; facilitating conferences; and building an internal facilitator capability. The book also offers new cross-cultural examples, and an ancillary website with forms, checklists and a sample facilitator guide. Zusammenfassung This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Inhaltsverzeichnis INTRODUCTION TO THE SECOND EDITION xviiWhat's New in the Second Edition? xviiiCase Study: The Secrets in Action--How Two Practitioners Have Put the Secrets to Work xxINTRODUCTION: A POWERFUL SECRET xxiiiI. WHAT IS THE ROLE OF A FACILITATOR? 1II. THE SECRETS TO QUESTIONING: DESIGN YOUR QUESTIONS TO GET BETTER ANSWERS 17III. THE SECRETS TO PREPARING: KNOW YOUR 5 PS 37IV. THE SECRETS TO STARTING: INFORM, EXCITE, EMPOWER, INVOLVE 57V. THE SECRETS TO FOCUSING: ESTABLISH THE COURSE, AVOID DETOURS 79VI. THE SECRETS TO RECORDING: THE POWER OF THE PEN--USE IT, DON'T ABUSE IT, MAKE IT THEIRS 101VII. THE SECRETS TO INFORMATION GATHERING: KNOW YOUR TOOLS AND HOW TO USE THEM 123VIII. THE SECRETS TO CLOSING: REVIEW, DEFINE, EVALUATE, END, DEBRIEF 155IX. THE SECRETS TO MANAGING DYSFUNCTION: CONSCIOUS PREVENTION, EARLY DETECTION, CLEAN RESOLUTION 175X. THE SECRETS TO CONSENSUS BUILDING: CREATE AND MAINTAIN A CONSENSUS-FOCUSED PROCESS 209XI. THE SECRETS TO ENERGY: SET THE PACE, ANTICIPATE THE LULLS, REACT ACCORDINGLY 247XII. THE SECRETS TO AGENDA SETTING: ADAPT YOUR AGENDA TO ADDRESS THE NEED 267XIII. THE SECRETS TO FACILITATING VIRTUAL MEETINGS: KEEP EVERYONE FOCUSED AND ENGAGED 287XIV. THE SECRETS TO FACILITATING LARGE GROUPS AND CONFERENCES: USE THE POWER OF PROCESS TO GUIDE AND ENGAGE 303XV. THE SECRETS TO FACILITATING CROSS-CULTURAL GROUPS: RECOGNIZE YOUR OWN BIASES TO BETTER ADAPT TO THE CULTURE OF OTHERS 317XVI. THE SECRETS TO BUILDING AN INTERNAL FACILITATOR CAPABILITY: BUILD THE CASE, RAISE AWARENESS 369XVII. SPECIAL TOPICS 395EPILOGUE 417RESOURCE GUIDE FOR FACILITATORS 419INDEX 435...

Autorentext

Michael Wilkinson is founder and managing director for Leadership Strategies?The Facilitation Company, which specializes in facilitation training and in providing facilitators to lead executive retreats and task forces. He was named Facilitator of the Year by the Southeast Association of Facilitators in 2003 and is author of four books.

Klappentext

The revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, The Secrets of Facilitation can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations.

This expanded edition includes new chapters on facilitating virtual meetings, cross-cultural teams, and large groups and conferences. It also provides a series of strategies for engaging teams, additional information about making meetings more productive, and further guidance on preventing dysfunctional behavior. In addition, the book contains a wealth of fresh case studies and an ancillary website with must-have tools and techniques for both the beginner and the seasoned facilitator.

Praise for the First Edition of The Secrets of Facilitation

"One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In The Secrets of Facilitation, beginning and experienced facilitators alike will find tools to take their results to the next level."

?Jim Canfield, chief learning officer, TEC International

"This book shares 'The Secrets' that have been the basis of my facilitation practice for over a decade."

?Kerri McBride, past chair, International Association of Facilitators

"In my career, I've seen many, many facilitators. Michael Wilkinson is the best. 'The Secrets' explain why."

?Len Roberts, CEO, RadioShack

"We have trained over 100 leaders and business analysts in 'The Secrets.' Great facilitation works."

?Peter Scott, executive general manager, MLC?National Australia Bank

"At last there is a practical, hands-on guide for anyone who works with groups or teams. This book delivers!"

?Ann Herrmann-Nehdi, CEO, Herrmann International, Herrmann Brain Dominance Indicator

Zusammenfassung
This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups.

Inhalt

Introduction to the Second Edition xvii

What's New in the Second Edition? xviii

Case Study: The Secrets in Action-How Two Practitioners Have Put the Secrets to Work xx

Introduction: a Powerful Secret xxiii

Case Study: Learning the Powerful Secret xxiii

Secret #1-The Fundamental Secret of Facilitation xxiv

Case Study: The Sanitation Workers xxiv

Learning to Apply the Fundamental Secret xxvi

The Principles of SMART Facilitation xxviii

More Ways to Apply the Secret xxxix

What This Book Will Do for You xxxix

Where to Start xl

I. What Is the Role of a Facilitator? 1

Questions Answered in This Chapter 1

Case Study: The Facilitator's Role in Civic Leadership Groups 1

Sample Scenarios: Group Solutions Needed 3

When Is Facilitation Appropriate? 4

Secret #2-The Secret of When to Use Facilitation 5

Definition: What Is a Facilitated Session? 5

What Are the Responsibilities of a Facilitator? 6

The Soul of a Facilitator 7

When Is Facilitation Not Appropriate? 8

Facilitation: Where Is the Industry Today? 10

What's Next for Facilitation? 11

Applying the Secrets to Gain Buy-In to a Strategic Plan 13

Facilitator's Checklist for Understanding Facilitation and the Roles of a Facilitator 14

Exercise Your Skills 15

II. The Secrets to Questioning: Design Your Questions to Get Better Answers 17

Questions Answered in This Chapter 17

Case Study: Starting Questions 17

The Starting Question 18

Secret #3-The Secret of the Starting Question 20

Case Study: The Starting Question to Engage the VP's Number Two 26

The Reacting Questions 27

Secret #4-The Secret to Guiding a Group 28

Floating an Idea 29

Secret #5-The Secret to Influencing Idea Ownership 30

Applying the Questioning Techniques 32

A Final Note on Questioning 34

Facilitator's Checklist for Questioning 34

Exercise Your Skills 35

III. The Secrets to Preparing: Know Your 5 Ps 37

Questions Answered in This Chapter 37

Case Study: The Principals' Conference 37

The 5 Ps of Preparation 38

Secret #6-The Secret to Preparation: The 5 Ps 38

It's All About Purpose 39

Secret #7-The Secret Power of Purpose 40

Defining the Product 41 …