This book examines how exactly effective intercultural communication at work takes place. In order to do so, the authors take a deep dive into understanding the communication process and variation in communication patterns across cultures and individuals. They introduce a model that focuses on four sources of nonverbal communication, discuss existing research on intercultural communication in the workplace, and offer propositions for future research on the indirect, implicit, and nonverbal cues that can stymie cross-cultural communication effectiveness at work.

Focuses on workplace communication Offers framework and propositions for future research Unpacks nonverbal communication challenges

Autorentext

Wendi L. Adair is Professor & Director of the Culture at Work Lab in the Department of Psychology at the University of Waterloo.

Nancy R. Buchan is an Associate Professor of International Business at the Darla Moore School of Business, Sonoco International Business Department University of South Carolina.

Xiao-Ping Chen is a Professor of Management and a Philip M. Condit Endowed Chair in Business Administration at the Foster School of Business of University of Washington. Leigh Anne Liu is a Professor & Director of the Institute of International Business at the Robinson College of Business at Georgia State University.

Inhalt
Chapter 1. Does culture communicate at work? An introduction.- Chapter 2. The secret code of nonverbal communication.- Chapter 3. The quest for understanding and connection: Theoretical perspectives of communication.- Chapter 4. Listening and speaking without words: Effective communication in multicultural teams.- Chapter 5. Beyond Silence: How Context Communicates in Cross-Cultural Negotiation.- Chapter 6. Translating what is and isn't said: Voice, gossip, and feedback in a global workplace.- Chapter 7. Leading through nonverbal communication across cultures.- Chapter 8. How much is nonverbal? Exploring workplace incivility across cultures.- Chapter 9. What's Not Being Said When Communications are Virtual?.- Chapter 10. Contextualized communication as a path to multicultural understanding and collaboration.