The Information Society is bringing about radical changes in the way people work and interact with each other and with information. In contrast to previous information processing paradigms, where the vast majority of computer-mediated tasks were business-oriented and executed by office workers using the personal computer in its various forms (i. e. , initially alphanumeric terminals and later on graphical user interfaces), the Information Society signifies a growth not only in the range and scope of the tasks, but also in the way in which they are carried out and experienced. To address the resulting dimensions of diversity, the notion of universal access is critically important. Universal access implies the accessibility and usability of Information Society technologies by anyone, anywhere, anytime. Universal access aims to enable equitable access and active participation of potentially all citizens in existing and emerging computer-mediated human activities by developing universally accessible and usable products and services, which are capable of accommodating individual user requirements in different contexts of use and independently of location, target machine, or run-time environment. In the context of the emerging Information Society, universal access becomes predominantly an issue of design, pointing to the compelling need for devising systematic and cost-effective approaches to designing systems that accommodate the requirements of the widest possible range of end-users. Recent developments have emphasized the need to consolidate progress by means of establishing a common vocabulary and a code of design practice, which addresses the specific challenges posed by universal access.

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Inhalt
Universal Access in Health Telematics.- 1 Universal Access.- 2 Trends in Health Telematics: Electronic Health Records in an Intelligent and Communicating Environment.- 3 Towards a Universal Access Code of Practice in Health Telematics.- Reference Scenarios.- 4 The HYGEIAnet Reference Scenario.- 5 The SPERIGEST Integrated System.- 6 The Barmerzige Schwestern Reference Scenario.- 7 The ClinicCoach Reference Scenario.- 8 WardInHand Mobile Access to EPRs.- 9 Patients and EHRs Tele Home Monitoring Reference Scenario.- 10 MediBRIDGE / C-CARE: Remote Access to EPRs.- Design for All Methods and Their Application.- 11 The Universal Access Assessment Workshop (UA2W) Method.- 12 Applying the Unified User Interface Design Method in Health Telematics.- 13 Using Non-functional Requirements as Design Drivers for Universal Access.- 14 Screening Models and Growth Scenarios.- 15 W3C-WAI Content Accessibility Auditing.- 16 Usability Inspection of the WardInHand Prototype.- 17 Multimodal Interfaces A Generic Design Approach.- 18 Role-Adapted Access to Medical Data: Experiences with Model-Based Development.- 19 MedicSCORE and the Evaluation of ClinicCoach.- 20 Standards Adherence and Compliance.- 21 Participatory Insight to Universal Access: Methods and Validation Exercises.- 22 IS4ALL Method Base: Choosing Micro-methods and Tailoring to Custom Practices.