Stress and mental ill health currently costs the UK economy upwards of GBP30 billion a year. Modern businesses continue to place huge emphasis on technical training, yet a lot of what determines the success or failure of organisations has nothing to do with the sort of hard skills taught at business school; instead, it comes down to the degree of emotional intelligence circulating in the workplace.This is a book that introduces us to twenty core emotional skills that can help businesses to flourish. They range from giving honest feedback, to accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods continue to have an often unhelpful impact on how we deal with colleagues, and the best ways we might speak so that others will listen.The book is informed by the practical work that the Learning and Development division of The School of Life carries out, endeavouring to change the culture within organisations around the world through teaching teams the art of emotional intelligence.From the Learning and Development mission statement:'We believe that emotional maturity is the key to better employee performance and engagement.'Testimony from L&D client the Guardian:'TSOL has brought a creative energy and an open, practical space to our wellbeing curriculum.'

Autorentext

The School of Life is a global organisation helping people to lead more fulfilled lives. We do this via our articles, books, app, films, therapeutic services and corporate offering.

The School of Life Press brings together the thinking and ideas of the School of Life creative team under the direction of series editor, Alain de Botton. Our range of books and products explore essential topics in psychological and emotional life, including relationships, parenting, friendship, careers and fulfilment.

Klappentext

A guide to navigating the various challenges presented by the modern office, divided into 20 sections, each dedicated to the profound analysis of a different emotional barrier to professional success.

Zusammenfassung
An in-depth exploration of what really lies behind our problematic behavioural patterns in the workplace, and a blueprint for the emotional skills we need to overcome them.

Inhalt

Adaptability

Calm

Charm

Communication

Confidence

Creativity

Decisiveness

Diplomacy

Effectiveness

Eloquence

Empathy

Entrepreneurship

Innovation

Leadership

Objectivity

Playfulness

Purpose

Resilience

Self-awareness

Supportiveness