Acknowledging that enterprises must systematically measure their critical performances, this book provides a "management dashboard" to help businesses identify and manage the critical phenomena that govern relationships with customers, suppliers and competitors.

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a management dashboard to serve as a navigational aid. A dashboard to show with as few distortions as possible the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

Synthesizes the key knowledge on performance measurement System describes a new simple and effective methodology to implement BSC in SMEs Includes three case studies on the implementation of BSC Foreword by Professor Robert Kaplan, Harvard Business School Includes supplementary material: sn.pub/extras

Autorentext

Stefano Biazzo, Professor of Innovation management and Business Administration at the Faculty of Engineering of the University of Padua, Italy. He has been a researcher, consultant and educator for over 15 years in the field of organisational development of small and medium-sized enterprises.

Patrizia Garengo is a Research Fellow at the Department of Industrial Innovation and Management of University of Padua. She holds a degree in Business Economics from Ca' Foscari University in Venice and a PhD in Industrial Engineering from the University of Padua. For over 10 year, she carried our research and advice in the field of performance management in SMEs. To date Patrizia has published over 50 papers in international journals and conferences on performance measurement.

Inhalt
Measuring business performances The Balanced Scorecard model.- The Balanced Scorecard for SMEs: a circular approach.- Corporate strategy and the Balanced Scorecard.- Models for measuring performances.- Empirical evidence: implementing the BSC in SMEs.