Shaping the Future of Data, Knowledge and Innovation with AI for Global Sustainable Change-Volume 3

Volume III of this four-volume series focuses on Knowledge Management in a Changing World , presenting selected contributions from the GFICCiKiICKM 2025 conferences, held under the theme Shaping the Future of Data, Knowledge and Innovation with AI for Global Sustainable Change . It offers a timely and insightful perspective on the role of artificial intelligence in driving digital transformation across organisations, economies, and societies.

The remaining volumes address AI and Digital Transformation (Volume I), AI, Ethics and Governance (Volume II), and Innovation Ecosystems and Knowledge Strategies in the Digital Age (Volume IV). Together, they provide a comprehensive and multidisciplinary perspective on how artificial intelligence is reshaping contemporary societies.

This volume emphasises that, in a rapidly changing world, knowledge management must adopt a systemic and integrative approach that combines technological capabilities with human and organisational dimensions. By fostering environments that support collaboration, learning, and innovation, knowledge management emerges as a critical enabler of organisational resilience and societal progress. Drawing on global case studies and expert contributions, it delivers actionable insights across key domainssuch as knowledge management, intellectual capital, data science, and innovationpositioning AI as a transformative force for sustainable impact.

Reframes knowledge management for AI-driven, dynamic environments Combines technological, human, and organisational perspectives Strengthens organisational resilience through knowledge, learning, and innovation

Autorentext

Florinda Matos is a Professor of General Management at ISCTE Business School, ISCTE University Institute of Lisbon, Portugal, and an associate research fellow at DINÂMIA'CET IUL Centre for Socioeconomic and Territorial Studies, Portugal, where she leads several international projects, including the CoVE Future Skills Factory. As the editor of several journals and books, she has authored numerous works on knowledge and intellectual capital management, resilience, sustainability, and digital transformation. She is a distinguished conference chair for numerous conferences in the fields of intellectual capital and knowledge management, as well as innovation. Additionally, she is the Founder and President of ICAA Intellectual Capital Association and serves as Portugal's ambassador for The New Club of Paris.

Tereza Raquel Merlo is a professor, researcher, consultant, and CEO of Merlo Management Consulting, specializing in Knowledge Management Systems. She teaches at the University of North Texas, USA, and is a postdoctoral researcher at the Federal University of Rio de Janeiro, Brazil. As the editor of the Artificial Intelligence in Organizations book series by World Scientific, she has authored several works on data, knowledge management, leadership, AI ethics, and business strategy. A keynote speaker and co-chair of the International Conference of Knowledge Management (ICKM), she serves on international advisory boards and scientific committees, including the Scientific Council for the Glossary of Innovation, Organizational Knowledge, and Scientific and Technological Information (IBICT).

Paulo Mauricio Selig, PhD in Production Engineering, was President of the Brazilian Production Engineering Association. He was a cofounder and coordinator of the Graduate Program in Knowledge Engineering and Management at the Federal University of Santa Catarina (UFSC), Brazil. Currently, he is the chairman of the International Conference on Knowledge and Innovation (ciKi) and a volunteer professor in the postgraduate program in Engineering and Knowledge Management at UFSC.

Fernando Ostuni Gauthier is a scholar in the field of Knowledge Engineering, currently serving as a Full Professor in the Department of Knowledge Engineering at the Federal University of Santa Catarina, Brazil. His research interests include knowledge engineering, ontologies, linked data, entrepreneurship and innovation, artificial intelligence, evolutionary computing, and digital education. Throughout his career, he has published extensively on these topics in prestigious international journals and conferences.

Inhalt

Introduction.- From Knowledge to Process: An Integrated Approach to Building Institutional Processes.- The Role of Human Capital in Value Co-Creation in Service Organizations.- Knowledge Management and Creative Bureaucracy: An Integrated Agenda for Public Service Transformation.- Evaluating Knowledge Management Maturity in Public Administration: A Framework for the Brazilian Context.- Media Architecture as a Knowledge Media Tool: Connecting Space and Information in Contemporary Exhibition Design.- Assessing the Maturity of a Corporate Education System Using the Networked Corporate University (NCU) Model: A Case Study of Company X.- Authentic Insights: How Narrative Identities Change Rhetorical Structuring of Stories.- Artificial intelligence, knowledge management and sustainability: an intelligent path for blue economy innovation.- Bridging Academic and Administrative Worlds: Organizational Socialization and Knowledge Management in Higher Education.- The Strategic Convergence of Transmedia Artificial Intelligence, and Knowledge Management: An Integrative Literature Review.- The Convergence of AI and Knowledge Management: Enhanced Innovation, Efficiency, and Productivity.- Contributions of inclusive leadership to organizational knowledge management: an integrative literature review. Analytics for Reskilling and Specification of Future Skills.- Qualifying critical knowledge to contribute to resilience in complex sociotechnical systems: A knowledge flow analysis method.- The Relationship Between Knowledge Hiding and Absorptive Capacity in a Cooperative Financial Institution.- Knowledge Management in Public Higher Education Institutions: Proposal for Articulating Administrative and Academic Sectors.- Enhanced Formal Women's Mentoring with AI: a Corporate Knowledge Management Strategy for Diversity and Inclusion.- Knowledge Management in Brazilian Federal Universities: An Analysis of the Adoption of Knowledge Sharing Practices in Higher Education Institutions.- The Impact of Quantum Technology on Knowledge Management.- Organizational Routines for Knowledge Management and Absorptive Capacity: Evidence from Internationalized Technology-Based Companies in Emerging Countries.- Knowledge management and retention strategies in Knowledge-Intensive Organizations (KIOS) facing turnover: An integrative review.- Knowledge Management for Competitive Advantage: Exploring Tacit Knowledge Strategies in Project Environments.- Strategic Integration of Knowledge Management Systems and Cloud Computing for Organizational Agility.- Knowledge Discovery Improvement through a Federated Self-Organizing Map.- Interorganisational knowledge management theory (IKMT): A case study in semi-conductor industry.- Knowledge Discovery in Heterogeneous Federated Learning: Encoded Multimodal Features for Depression Prediction.