Schermerhorn, Management 14e continues to offer the same balanced theory approach as with previous editions. Students need an active and engaged learning classroom environment that brings personal meaning to course content and the instructor's course objectives.

Schermerhorn communicates with students through rich, timely features and cases that bring management topics, theories, and concepts to life. The underlying goal is to translate foundation theories into lasting tools for students as they move beyond the classroom where their skills will be put to the test.

Inhalt

**Part One Management

**1 Management, Managers, and Careers 1

1.1 Career Readiness Today 2

1.2 Organizations 7

1.3 Managers 10

1.4 The Management Process 14

1.5 Skills for Career Success 17

Management Learning Review: Get Prepared for Quizzes and Exams 21

Career Skills & Competencies: Make Yourself Valuable! 23

**2 Management Learning Past to Present 26

2.1 Classical Management Approaches 27

2.2 Behavioral Management Approaches 30

2.3 Modern Management Foundations 36

Management Learning Review: Get Prepared for Quizzes and Exams 41

Career Skills & Competencies: Make Yourself Valuable! 43

**3 Ethics and Social Responsibility 46

3.1 Ethics 47

3.2 Ethics in the Workplace 52

3.3 Maintaining High Ethical Standards 57

3.4 Social Responsibility 59

Management Learning Review: Get Prepared for Quizzes and Exams 64

Career Skills & Competencies: Make Yourself Valuable! 66

**Part Two Environment

**4 Environment, Technology, and Sustainability 69

4.1 The External Environment 70

4.2 Environmental Uncertainty and Value Creation 75

4.3 Technology and Innovation 77

4.4 Sustainability and Social Issues 80

Management Learning Review: Get Prepared for Quizzes and Exams 83

Career Skills & Competencies: Make Yourself Valuable! 85

**5 Global Management and Cultural Diversity 87

5.1 Management and Globalization 88

5.2 Global Businesses 95

5.3 Cultures and Global Diversity 99

5.4 Global Management Learning 103

Management Learning Review: Get Prepared for Quizzes and Exams 105

Career Skills & Competencies: Make Yourself Valuable! 107

**6 Entrepreneurship and New Ventures 110

6.1 The Nature of Entrepreneurship 111

6.2 Entrepreneurship and Small Business 117

6.3 New Venture Creation 120

Management Learning Review: Get Prepared for Quizzes and Exams 126

Career Skills & Competencies: Make Yourself Valuable! 128

**Part Three Planning and Controlling

**7 Data and Decision Making 131

7.1 Information, Data, and Analytics 132

7.2 Problem Solving and Managerial Decisions 136

7.3 The Decision-Making Process 141

7.4 Decision-Making Pitfalls and Creativity 147

Management Learning Review: Get Prepared for Quizzes and Exams 151

Career Skills & Competencies: Make Yourself Valuable! 153

**8 Planning Processes and Techniques 156

8.1 Why and How Managers Plan 157

8.2 Types of Plans Used by Managers 161

8.3 Planning Tools and Techniques 165

8.4 Implementing Plans to Achieve Results 168

Management Learning Review: Get Prepared for Quizzes and Exams 171

Career Skills & Competencies: Make Yourself Valuable! 173

**9 Control Processes and Systems 175

9.1 Why and How Managers Control 176

9.2 The Control Process 181

9.3 Control Tools and Techniques 184

Management Learning Review: Get Prepared for Quizzes and Exams 188

Career Skills & Competencies: Make Yourself Valuable! 190

**10 Strategy and Strategic Management 193

10.1 Strategic Management 194

10.2 Essentials of Strategic Analysis 197

10.3 Corporate-Level Strategy Formulation 202

10.4 Business-Level Strategy Formulation 206

10.5 Strategy Implementation 209

Management Learning Review: Get Prepared for Quizzes and Exams 212

Career Skills & Competencies: Make Yourself Valuable! 214

**Part Four Organizing

**11 Organization Structures 217

11.1 Organizing as a Management Function 218

11.2 Traditional Organization Structures 220

11.3 Team and Network Structures 225

11.4 Organizational Designs 228

Management Learning Review: Get Prepared for Quizzes and Exams 233

Career Skills & Competencies: Make Yourself Valuable! 235

**12 Organizational Culture and Change 237

12.1 Organizational Cultures 238

12.2 Multicultural Organizations and Diversity 243

12.3 Organizational Change 248

Management Learning Review: Get Prepared for Quizzes and Exams 255

Career Skills & Competencies: Make Yourself Valuable! 257

**13 Human Resource Management 260

13.1 Human Resource Management 261

13.2 Attracting a Quality Workforce 266

13.3 Developing a Quality Workforce 271

13.4 Maintaining a Quality Workforce 274

Management Learning Review: Get Prepared for Quizzes and Exams 279

Career Skills & Competencies: Make Yourself Valuable! 281

**Part Five Leading

**14 Leading and Leadership Development 283

14.1 The Nature of Leadership 284

14.2 Leadership Traits and Behaviors 288

14.3 Contingency Approaches to Leadership 290

14.4 Personal Leadership Development 294

Management Learning Review: Get Prepared for Quizzes and Exams 299

Career Skills & Competencies: Make Yourself Valuable! 301

**15 Individual Behavior 304

15.1 Perception 305

15.2 Personality 308

15.3 Attitudes 313

15.4 Emotions, Moods, and Stress 317

Management Learning Review: Get Prepared for Quizzes and Exams 320

Career Skills & Competencies: Make Yourself Valuable! 322

**16 Motivation Theory and Practice 325

16.1 Individual Needs and Motivation 326

16.2 Process Theories of Motivation 329

16.3 Reinforcement Theory 335

16.4 Motivation and Job Design 337

Management Learning Review: Get Prepared for Quizzes and Exams 341

Career Skills & Competencies: Make Yourself Valuable! 343

**17 Teams and Teamwork 345

17.1 Teams in Organizations 346

17.2 Trends in the Use of Teams 349

17.3 How Teams Work 352

17.4 Decision Making in Teams 360

Management Learning Review: Get Prepared for Quizzes and Exams 363

Career Skills & Competencies: Make Yourself Valuable! 365

**18 Communication and Collaboration 368

18.1 The Communication Process 369

18.2 Improving Collaboration through Communication 374

18.3 Managing Conflict 377

18.4 Managing Negotiation 381

**Management Learning Review: Get Prepared for Quizzes and Exams 385

Career Skills & Competencies: Make Yourself Valuable! 387

Management Cases for Critical Thinking 390

1 Trader Joe's-Keeping a Cool Edge 390

2 Zara International-Fashion at the Speed of Light 391

3 Warby Parker-Disruption with a Conscience 392

4 Patagonia-Leading a Green Revolution 394

5 Harley-Davidson-Style and Strategy with a Global Reach 395

6 In-N-Out Burger-Building Them Better 396

7 Target-Missing the Bull's Eye 397

8 Uber-Riding the Gig Economy 398

9 Electronic Arts-Inside Fantasy Sports 399

10 Dunkin' Donuts-Betting Dollars on Donuts 400

11 National Public Radio-Many Voices Serving Many Needs 401

12 Gamification-Finding Legitimacy in the New Corporate Culture 402

13 RealRecruit-Protecting Student Athletes 403

14 Zappos-They Do It with Humor 405

15 Panera Bread-Growing a Company with Personality 406

16 Salesforce-Instant Praise, Instant Criticism 407

17 Auto Racing-When the Driver Takes a Back Seat 408

18 Snapchat-Snap the Story of the Moment 409

Self-Test Answers

Glossary

Endnotes

Name Index

Organizational Index

Subject Index