Change Management and Technology in the Age of AI

This book takes a holistic, interdisciplinary approach to understanding change management across management and social science, the disruptive nature of GenAI in education and other domains, and methods to enhance change success in the age of GenAI.

Change is not new to people, nor is AI or GenAI. However, how much do we know about change management failure regarding technology and methods to enhance success? The answer is not a lot. This book is designed to increase knowledge from not a lot to quite a lot. Collecting real-world data from university executives, managers, and staff, this book links these findings to gaps in the literature, bridging past failures and future success. Even though the authors built each chapter based on academic research, this book uses an approachable tone, easy-to-understand language to explain complex concepts and abstract theories, as well as developing illustrations and tables to visualize knowledge flows and linkages. In this way, this book becomes a source to provoke holistic thinking, a new method to connect multi-disciplines, tell a compelling story about change, change management, technology, and GenAI, and eventually develop a renewed change strategy to enhance success in the age of GenAI, which can be adopted by academia, industry, and government alike.

Demonstrates a novel change management strategy for the age of GenAI Provides an interdisciplinary and holistic understanding of change management and its current evolution Is academically rigorous but written in an accessible style for laypeople working in business

Autorentext

Scarlett holds a Ph.D. in Digital Transformation and Innovation. Her research focuses on change management in technology adoption and usage, especially in GenAI. With her renewed change management strategy in the age of disruptive technologies, firm belief in interdisciplinary and holistic thinking, years of work experience, and two Master's degrees, her research extends to alternative healthcare with AI, cybercrime, the digital divide, and data quality and bias across various domains. Passionate about investigation and storytelling, she writes narrative non-fiction and literary fiction that tell dark, hidden stories and dig into the real problems of humanity, institutions, and societies. She is currently looking to bring these stories to readers internationally.

Rocci Luppicini is a socio-technical systems expert who has al-ways had a passion and skeptical optimism toward technological innovation as it takes root at the intersection of life and society. He is the past director of Digital Transformation and Innovation in the Faculty of Arts and a professor in the Department of Communication at the University of Ottawa, Canada. He is the founding editor-in-chief of the International Journal of Technoethics and a leading expert in Technology Studies (TS) and Technoethics. Main research areas include: Ethical Dilemmas with New Technology (media ethics, e-democracy, cybercrime, digital divide, hacking, information theft, cyber espionage, cyberbullying) and Educational Technology (program planning and development, distance education, blended education, instructional design, technology integration, or-ganizational studies).

Inhalt

Part 1: Overview.- Problems in change and management.- Purpose of the research and questions.- Methodology.- Part 2: Change management Yesterday, today, and tomorrow .- Traditional change management in the management field.- Connect environment, organization, and technology.- Change management theories and practices.- What is the role of technology in changes, success, and failure.- Technology-related change project success and failure.- Change challenges in executives, managers, and staff members.- Part 3: AI and GenAI.- Emerging technology and artificial intelligence.- The positive, the negative, and the mixed responses.- What is the value and concerns of data.- To regulate or not to regulate, that is the question.- Part 4: GenAI in education.- The optimistic, passive, and observant views.- ChatGPT and universities' change directions.- An example of students' usage of ChatGPT.- GenAI policies and guidelines in 22 Canadian Universities.- Strategies to target ChatGPT in higher education.- Part 5: Discussion and the future.- What to do to make technical-related change a success.- Connect everything Theories, findings, and possibilities.- Methods to enhance technology-related change success.- Conclusion, limitations, contributions, and future research.