Offers a comprehensive overview of quality including discussions on quality in higher education, in research and development, as also on quality of life Discusses issues related to measuring quality in service production and delivery Includes a chapter on the quality and information technology interface, highlighting the mutual dependence between these two areas

Autorentext

Shyama Prasad Mukherjee retired as the Centenary Professor of Statistics at the University of Calcutta, where he was involved in teaching, research and promotional work in the areas of statistics and operational research. He was the founder secretary of the Indian Association for Productivity, Quality and Reliability and is now its mentor. He received the Eminent Teacher Award from the Calcutta University, P.C. Mahalanobis Birth Centenary Award from the Indian Science Congress Association and Sukhatme Memorial Award for Senior Statisticians from the Government of India.

Zusammenfassung

Inhalt

QualityA Big Canvas.- Quality Systems And System Standards.- Quality Of Measurements.- Managing Quality To-Day.- Improving Process Quality.- Total Quality Management.- Quality In ServicesInitiatives For Improvement.- Measuring Customer Satisfaction.- Quality Circles And People-Related Issues.- Quality Of Life.- Quality In Education.- Quality In Research And Development.- Quality-It Interface.- Analysis Of Quality Costs.- Quality Management In Indian Industry.- Quality And Sustainability.