This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.*

The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following topical sections:

Part I: block chain; fourth industrial revolution; eBusiness; business processes; big data and machine learning; and ICT and education

Part II: eGovernment; eHealth; security; social media; knowledge and knowledge management; ICT and gender equality and development; information systems for governance; and user experience and usability

*Due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lockdown, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled.

Inhalt
Block Chain.- A Framework for the Adoption of Blockchain-Based e-Procurement Systems in the Public Sector.- Blockchain Technology for Empowering Patient-centred Healthcare: A Pilot study.- Are cryptocurrencies disruptive? A Causal Layered Analysis-based framework to examine technological change.- Fourth Industrial Revolution.- The incompatibility of Smart Manufacturing for SMMEs: A Systematic Review.- Using Theories To Design a Value Alignment Model for Smart City Initiatives.- Complementary Partnerships for the 4IR: A Relational Capability Maturity Model.- The Role of Digital Connectivity in Supply Chain and Logistics Systems: A Proposed SIMPLE Framework.- Industry 4 from an Organisational Perspective: A Conceptual Model.- SMART city and economy: bibliographic coupling and co-occurrence.- Robotic Process Automation and Consequences for Knowledge Workers; a Mixed-Method Study.- Co-creation for digitalization: A study of co-creation in Norwegian business clusters.- A Framework for Industrial Internet of Things.- eBusiness.- Cybersecurity Readiness of e-tail Organisations: A Technical Perspective.- Consumer Mobile Shopping Acceptance Predictors and Linkages: A Systematic Review and Weight Analysis.- Social commerce adoption predictors: A review and weight analysis.- Digital Entrepreneurship in Business Enterprises: A Systematic Review.-Assessing The Role of Trust in Merchant Adoption of Mobile Payments in Ghana.- The influence of price comparison websites on online switching behavior: A consumer empowerment perspective.- Online Banking Service Quality: An E-S-QUAL Analysis.- The Characteristics of Digital Entrepreneurship and Digital Transformation: a Systematic Literature Review.- Mapping the intellectual progress in e-Business, e-Services and e-Society from 2001 to 2019.- Weight analysis of the factors affecting eWOM providing behavior.- An Intelligent Marketspace Mobile Application for Marketing Organic Products.- How Corporates in South Africa are using Serious Games in Business.- Business Processes.- Towards a theoretical framework for IT-enabled and IT-enforced corporate governance compliance using business process management systems.- The Role of Information Technology in Fintech Innovation: Lessons from the New York City Ecosystem.- Governance challenges constraining Business Process Management: the case of a large South African financial services corporate.- Overcoming the Ivory Tower: A Meta Model for Maturity Models.- Towards a Strategic Model for Safeguarding the Preservation of Business Value during Human Interactions with Information Systems.- How to measure digitalization? A critical evaluation of Digital Maturity Models.- Business Process Re-engineering and Agile Software Development: Applying the Story-Card Method.- The Zachman Framework for Enterprise Architecture: an Explanatory IS Theory.- A Scoping Review of the Application of the Task-Technology Fit Theory.- A Broker-based Framework for the Recommendation of Cloud Services: A Research Proposal.- Big Data and Machine Learning.- Unsupervised Anomaly Detection of Healthcare Providers using Generative Adversarial Networks.- Data Governance as Success Factor for Data Science.- Happiness and Big Data Theoretical foundation and empirical insights for Africa.- Predicting Information Diffusion on Twitter A Deep Learning Neural Network Model using Custom Weighted Word Embedding Features.- Requirements of Data Visualization Tools to Analyze Big Data: A Structured Literature Review.- Implementation considerations for Big Data Analytics (BDA): A Benefit Dependency Network approach.- A model for evaluating big data analytics tools for an organisational purposes.- ICT and Education.- Development of a Quantitative Instrument to Measure Mobile Collaborative Learning (MCL) using WhatsApp: The Conceptual Steps.- Understanding Rural Parents' Behavioural Intention to Allow their Children to Use Mobile Learning (m-Learning).- May the Change Be with You: The Need for New Roles to Support Flipped Classroom Development.- MSIS 2016: What are we teaching in Sub-Saharan Africa?.- Requirements for an eModeration system in private schools in South Africa.- Ready to go? Schools' preparedness for teaching and learning within a one-to-one laptop program.- Agile Development of a Flipped Classroom Course.