This book presents the performance management efforts of selected governments across the globe. It largely focuses on how the Government of India and some state governments have adopted performance management systems in order to enhance the performance of government functionaries on one hand and raise the standards of citizen services on the other. As performance management is fast being adopted in government agencies across all the levels, the book offers the best global practices in a single volume, serving as a point of reference for all those interested in government performance management. It creates greater awareness among the practicing government functionaries and encourages further research into government performance management. It clearly elaborates on various government performance management practices and also the best practices that have ushered in a new era of public governance where great importance is placed on accountability and transparency.

Focuses on government performance management in India Raises awareness of global practices in the area of governance among the practitioners in the government Shares India's experiences and presents the global perspectives of government performance management practices

Autorentext

R.K. Mishra, Director, Institute of Public Enterprise (IPE), Hyderabad, has studied and worked at the University of Rajasthan, London Business School, SDA Bocconi, University of Bradford and International Center for Promotion of Enterprises. He is a Visiting Professor at Maison Des Sciences De L' Hommes, Faculty of Economics University of Ljubljana and UiTM, Malaysia. He has handled assignments from UNDESA, OECD, ADB, Cabinet Secretariat, Government of India, Commonwealth Secretariat, various ministries of Government of India, State Governments and public enterprises. He has guided doctoral research and taught at the MBA programmes in several universities in India and abroad.

Dr Geeta Potaraju, Assistant Professor at the Institute of Public Enterprise, is a PhD in Management with specialization in public sector enterprises. She has over 15 years of experience in management and development consulting. Her areas of expertise include participatory governance and civic engagement, health system strengthening, administrative reforms, institutional reforms, change management, and capacity building. She has been involved in a number of key assignments with DFID, UNDP, World Bank, World Bank Institute, Family Health International, Government of India, and State Governments. She is an expert on participatory governance tools like Citizens Charters and Community Score Cards. She has trained a number of officials from Government of India as well as other State Governments on the participatory governance tools.

Dr. A. Sridhar Raj is an Associate Professor at the Institute of Public Enterprise, Hyderabad with an experience of more than 15 years. He has handled various research and consulting assignments to his credit. His areas of interest include public governance, public policy, government performance management and comparative governance. He has several research articles, case studies and a book on case studies. He is the Joint Coordinator of Management Development Programmes at IPE.

Inhalt

Introduction.- Why Measure Government Performance?.- Productivity Orientation in US and UK.- Performance Management System in India - The RFD Framework.- Performance Management System in Asia.- Performance Management System in Africa.- Performance Management in Europe.- Performance Management in North America.- Performance Management in Australia and New Zealand.- Conclusion.