Including detailed instructions for using the latest data envelopment and stochastic frontier methods of analysis in benchmarking, this book by the leading expert in the field brings his expertise to bear in an accessible treatment of leading-edge techniques.

"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an indepth yet very accessible and readable explanation of the best way to do benchmarking, starting from the ground up."
Rick Antle
William S. Beinecke Professor of Accounting, Yale School of Management
CFO, Compensation Valuation, Inc.

"I highly recommend this well-written and comprehensive book on measuring and managing performance. Dr. Bogetoft summarizes the fundamental mathematical concepts in an elegant, intuitive, and understandable way."
Jon A. Chilingerian
Professor, Brandeis University and INSEAD

"Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking."
Christian Parbøl
Director, DONG Energy

"This book is the primer on benchmarking for performance management."
Albert Birck
Business Performance Manager, Maersk Oil

"This excellent book provides a non technical introduction for performance management."
Misja Mikkers,
Director, Dutch Health Care Authority

"With this very well written and comprehensive introduction to the many facets of benchmarking in hand, organizations have no excuse for not applying the best and cost effective benchmarking methods in their performance assessments."
Stig P. Christensen
Senior R&D Director, COWI

Uses recent advances in benchmarking, most notably the Data Envelopment Analysis(DEA) and Stochastic Frontier Analysis (SFA) methods Discusses in detail how such comprehensive evaluations support managerial decision making Explains how to use a benchmarking model to support strategic choices

Inhalt
Introduction to Benchmarking.- Performance Measures.- Performance Models.- Performance Analysis DEA.- Performance Analysis SFA.- Performance Planning.- Performance Restructuring.- Performance Contracting.- Interactive Benchmarking.