The book offers a global framework for organizational competence leading to improved care quality and outcomes for traditionally underserved clients in diverse, challenging settings. It includes case studies from Washington, D.C., South Africa and Australia.

It is a tragic paradox of American health care: a system renowned for world-class doctors, the latest medical technologies, and miraculous treatments has shocking inadequacies when it comes to the health of the urban poor. Urban Health Knowledge Management outlines bold, workable strategies for addressing this disparity and eliminating the knowledge islands that so often disrupt effective service delivery. The book offers a wide-reaching global framework for organizational competence leading to improved care quality and outcomes for traditionally underserved clients in diverse, challenging settings. Its contributors understand the issues fluently, imparting both macro and micro concepts of KM with clear rationales and real-world examples as they: • Analyze key aspects of KM and explains their applicability to urban health. • Introduce the KM tools and technologies most relevant to health care delivery. • Offer evidence of the role of KM in improving clinical efficacy and executive decision-making. • Provide extended case examples of KM-based programs used in Washington, D.C. (child health), South Africa (HIV/AIDS), and Australia (health inequities). • Apply KM principles to urban health needs in developing countries. • Discuss new approaches to managing, evaluating, and improving delivery systems in the book's Measures and Metrics section. Urban health professionals, as well as health care executives and administrators, will find Urban Health Knowledge Management a significant resource for bringing service delivery up to speed at a time of great advancement and change.

Nontechnical, accessible treatment of knowledge management and healthcare delivery written for healthcare professionals and administrators rather than IT professionals First book to apply knowledge management concepts to urban health problems Generalizes lessons learned from the urban health context to public health and healthcare delivery at large, both at the national and international level Includes supplementary material: sn.pub/extras

Autorentext

M. Chris Gibbons is Associate Director of the Johns Hopkins Urban Health Institute, Director of the Center for Community HEALTH and Assistant Professor of Public Health and Medicine at Johns Hopkins University. He is currently President of the International Society for Urban Health.

Rajeev K. Bali is a Reader in Healthcare Knowledge Management at Coventry University (UK). He is a Visiting Professor in Knowledge and Healthcare Management at the Illinois Institute of Technology (Chicago, USA).

Nilmini Wickramasingh is the professor of Business IT & Logistics at RMIT University, Australia. In addition, Dr Wickramasinghe is the editor-in-chief of two scholarly journals: International Journal of Networking and Virtual Organisations and International Journal of Biomedical Engineering and Technology.

Inhalt
KM and Urban Health.- Knowledge Management for the Urban Health Context.- Healthcare Knowledge Management: Incorporating the Tools Technologies Strategies and Process of KM to Effect Superior Healthcare Delivery.- Knowledge Management in the Urban Health Context: Moving Towards Tacit-to-Tacit Knowledge Transfer.- Incorporating KM Principles into Urban Health Contexts.- A Childhood/Adolescent Knowledge Management System for Urban Area Health Programs in the District of Columbia.- Urban Health in Developing Countries.- A Pervasive Wireless Knowledge Management Solution to Address Urban Health Inequalities with Indigenous Australians.- The Development of a Framework to Evaluate the Management of HIV/AIDS Programmes in Rural and Urban South Africa.- The Potential of Serious Games for Improving Health and Reducing Urban Health Inequalities.- Measures and Metrics for KM and Urban Health.- A Scalable and Viable Strategy for Managing Organization: Typology of Intervening into Complex Healthcare Environment for Enhancing Its Continual Development.- Amplifying Resonance in Organizational Learning Process: Knowledge Sharing for Overcoming Cognitive Barriers and for Assuring Positive Action.- Developing New Urban Health Metrics to Reduce the Know-Do Gap in Public Health.- Recommendations on Evaluation and Development of Useful Metrics for Urban Health.- Making Sense of Urban Health Knowledge.