Records and Information Management

Autorentext

Patricia C. Franks is an associate Professor in the School of Library and Information Science (SLIS) at San Jose State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.

Klappentext

Offering holistic coverage of the basics of records management, information governance, and data governance, this cutting-edge text also provides an overview of the evolution of technology and thinking in the field. Franks incorporates important concepts from the fields of risk management, privacy, and cybersecurity throughout its pages.

Widely acknowledged as the benchmark text for both students and RIM professionals ("extremely comprehensive and accessible," raves Archival Issues) the new third edition updates its authoritative blend of theory and practice to reflect the field's dynamically evolving environment, including the rapid rise of applications powered by AI/ML. Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites such as Microsoft 365, email), and new media records (blogs, chat messages, and software as a service), while acknowledging in every chapter the influence of emerging and developing technologies and encouraging new ways of meeting the resulting challenges. In this book, enhanced with supplemental contributions from a wide range of thought leaders and practitioners, readers will explore such keys topics as

• the latest advances in disruptive technologies such as blockchain, Web3, the metaverse, and evolving digital communication tools such as enterprise social media;
• an overview of the origins and development of records and information management;
• the discipline of information governance and the steps to develop a strategic records and information management plan;
• a completely new chapter that demystifies data governance, automation, and AI;
• strategies for the creation/capture and classification of records and information;
• approaches to retention strategies, inactive records management, archives, and long-term digital preservation;
• methods for access, storage, and retrieval of records and information;
• insight into electronic records and electronic records management systems;
• practices for safeguarding essential records, including disaster preparedness, recovery, and business continuity;
• approaches to monitoring, auditing, privacy, security, and risk management;
• fresh discussion of the leadership and management skills required of RIM professionals; and
• expert guidance on trendspotting, education, and training.

Inhalt

List of Illustrations Acknowledgments Introduction Chapter 1: Evolution of Records and Information Management Chapter 2: Building an Information Governance Program on a Solid RIM Foundation Chapter 3: Records Creation, Capture, Classification, and File Plan Development Chapter 4: Records Retention Strategies: Inventory, Appraisal, Retention, and Disposition Chapter 5: Records and Information Access, Storage, and Retrieval Chapter 6: Enterprise Information and Recordkeeping Systems Chapter 7: Emerging and Disruptive Technologies Chapter 8: Essential Records, Disaster Preparedness and Recovery, and Business Continuity Chapter 9: Information Value, Risk, Privacy and Security Chapter 10: Physical Records, Records Centers, and Archives Chapter 11: Digital Preservation and Trusted Digital Repositories Chapter 12: Data Governance, Automation, and Artificial Intelligence Chapter 13 From Records Management to Information Governance: An Evolution Chapter 14 Leadership and Management Skills for Information Professionals Appendixes Appendix A: Examples of Global Data Protection and Privacy Legislation Appendix B: A Sampling of US Privacy Protection Laws Glossary About the Author and Contributors Index