An important part of every manager's job is changing people's behavior: improving someone's performance, helping them better manage relationships with colleagues, or sometimes even stopping them doing something. Yet, despite the fact that changing people's behavior is such a fundamental skill for managers, there is little in the way of systematic support for them to go about it.

This book changes that, revealing simple but powerful techniques for changing behavior that experts from a range of disciplines have been using for years. Drawing upon proven methods from psychology, psychotherapy, and behavioural economics, it presents a comprehensive toolkit that managers can use to improve the performance of staff and address some of the most common challenges they face.

With a new foreword and three new chapters, this revised edition expands on the original by showing how organisations and leaders have used the techniques presented in it, how these methods have becomeeven more relevant in the post-pandemic world, and how it has been applied the broader challenge of workplace culture change. Finally, supplementary videos add detail to this new content, with examples and explanations presented by the authors.

Videos via app: download the SN More Media app for free, scan a link with play button and access videos directly on your smartphone or tablet.

Reveals powerful techniques for changing employee's behaviour Revised and updated edition to reflect the changes in workplace dynamics Additional multimedia content accessible in browser or via SN More Media App

Autorentext
Nik Kinley is a Director and Head of Talent Strategy for the global Talent Management consultancy YSC. Prior to YSC Nik was the Global Head of Assessment for the BP Group, and prior to that, Head of Learning for Barclays GRBF. He has specialized in the fields of assessment and behavior change for nearly twenty five years, and in this time has worked with CEOs, factory-floor workers, life-sentence prisoners, government officials and children.

Shlomo Ben-Hur is an organizational psychologist and Professor of Leadership and Organizational Behavior at the IMD business school in Switzerland. He has more than 20 years of corporate experience in senior executive positions including Vice President of Leadership Development and Learning for the BP Group, and Chief Learning Officer for DaimlerChrysler Services.

Inhalt

1. How to Help Change Happen.- 2. Four Ways to Think About Change.- 3. Intrinsic Motivation: The Science of Commitment.- 4. Extrinsic Motivation: Using Rewards and Punishment.- 5. Ability.- 6. Psychological Capital: Believing you can Succeed.- 7. Psychological Capital: Will Power and Resilience.- 8. How to Build, Break and Change Habits.- 9. Gamification.- 10. Nudging.- 11. Becoming an Architect of Change Appendix 1: Key Questions to Ask Yourself Appendix 2: MAPS Profiler Tool Appendix 3: MAPS Profiler Graph.