Discover how to identify the nine types of difficult people, what they do, and how to deal effectively with them.

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.

• Decode the warning signs through stories of each type
• Discover practical tools and techniques for dealing with each type
• Find short exercises to help you build the right mindset for success
• Boost workplace relationships with videos and an online quiz

Autorentext
Nick Robinson has been working as an Executive Coach since 1999, helping people to make their management and team roles as effective as possible and to be fulfilled at work. He coaches people in large and small businesses and organisations in the private, public and third sectors.  

Inhalt
Part One 1. Why you Need this Book to Deal with Difficult People2. How to Use this Book3. Why Things go Wrong at Work4. Warning Signs at Work5. The Matrix of Difficult People at Work6. Quick Quiz to Identify Types7. Summary of Types8. Three Dynamic Principles to Fine-Tune Your Mindset9. Visual Flowchart
Part Two 10. Type 1 The Scary Specialist11. Type 2 The Dark Strategist12. Type 3 The Martyr13. Type 4 The Driving Force14. Type 5 The Revolutionary15. Type 6 The Empire Builder16. Type 7 The Worrier17. Type 8 The Rock18. Type 9 The People Pleaser19. Who's Not Here?20. In Pursuit of a Positive WorkplaceAppendix: Online and Other Resources