During the last decades the globalization, the intensified competition and the rapid changes in the socio-economic and technological environment had a major impact on the global economic, financial and business environments. Within this environment, it is clear that banking institutions worldwide face new challenges and increasing risks, as well as increasing business potentials. The recent experience shows that achieving a sustainable development of the banking system is not only of interest to the banking institutions themselves, but it is also directly related to the development of the whole business and economic environment, both at regional and international level. The variety of new banking products that is constantly being developed to accommodate the increased customer needs (firms, organizations, individuals, etc.) provides a clear indication of the changes that the banking industry has undergone during the last two decades. The establishment of new products of innovative processes and instruments for their requires the implementation efficient management. The implementation of such processes and instruments is closely related to a variety of disciplines, advanced quantitative analysis for risk management, information technology, quality management, etc. The implementation ofthese approaches in banking management is in accordance with the finding that empirical procedures are no longer adequate to address the increasing complexity of the banking industry.

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Inhalt
Banking Quality, Efficiency, Profitability and Customer Satisfaction Analysis.- An Empirical Study of Service Quality Perspectives in Public and Private Banks.- Assessing Efficiency of Bank Branches: An Application of Data Envelopment Analysis (DEA).- Comparative Satisfaction Measurement of ATMS vs Tellers.- A Multicriteria Approach to Asssess the Performance of Greek Banking System: The Case of Greece.- Business Failure and Credit Risk Assessment.- Business Failure Prediction: A Review and Analysis of the Literature.- On the Use of a Combination Approach to Automated Knowledge Acquisition Based on Neural Networks and Fuzzy Logic with Regard to Credit Scoring Problems.- Banking Organization, Banking Marketing and Customer Relationship Management.- Bank-Firm Relationship: A Review of the Theoretical Literature.- From Banking on Customers to Banking on Regions: A Flexible, Diffusive Bricks & Mortar Network Organization for Real Focus on Customers.- Integrated Customer Relationship Management in the Banking Sector.- Bank Mergers, Acquisition and Concentration.- Mergers and Acquisitions in the European Banking Sector: The Case of BNP and Paribas.- Restructuring of Development Banks in the Context of a Market Economy: The Case of India.- Net Interest Income, Balance Sheet Structure and Interest Rates.- Portfolio Management and Risk Assessment.- Value at Risk Bounds for Portfolios of Non-normal Returns.- Value at Risk with High Frequency Data.- Stock Index Arbitrage and Stock Price Volatility in the Athens Derivatives Exchange.- Evaluating Mutual Fund Performance: An Overview.- Risk Logistics in Banking Management.- Risk Logistics in Banking Management.- Investment Evaluation of a Suburban Coastal Transport System.- Author Index.- Directory of Contributors.