The book provides an look at the role of Avatars and Virtual Agents in the delivery of healthcare. It also closely examines the rate of patient satisfaction with such avatars and virtual agents at various stages of healthcare delivery. This book discusses the evolution of health care with respect to customer service. The author then covers the industry changes in respect to patient-care provider relations & customer satisfaction. Presents a look at how content and technological aspects must be taken into consideration for design & usability purposes.

Presents case studies regarding healthcare virtual agent based application and their analysisDiscusses best practices as well as things to be avoided

Autorentext

Prof Nava Shaked is a Faculty member of Engineering department, at The Technological Institute of Holon.

Inhalt
Introduction.- Healthcare provider Patient relations in the digital era.- The definition of virtual Agents & Avatars.- Agents applied in health care.- Other effects on the industry.