This comprehensive graduate-level textbook, now in its second edition, offers an unparalleled exploration of the complex world of facilities and workplace management. As crucial counterparts to real estate management, these disciplines require a multidimensional approach, which this book delivers in spades. Through a combination of cutting-edge research and practical insights from around the globe, readers will gain a deep understanding of corporate real estate, asset management, property management, and facility management, all within the context of digital transformation, sustainability, and process optimization.

With real-world examples and case studies, this second edition of the book is an invaluable resource for students and lecturers in real estate and facility management. The authors cover the latest trends in workplace management, including the use of smart technologies like AI to optimize facility services and change management strategies for implementing new processes and ESG reporting. Whether you're new to the field or a seasoned professional, this textbook offers a rich blend of theory and practice that will enhance your knowledge and skills.

Introduces facility and workplace management in light of sustainability and digitalization Covers all aspects of corporate real estate, asset, property, facility and workplace management Brings together theory and practice by using international case studies and examples

Autorentext

Alexander Redlein is a Professor of Real Estate and Facility Management and heads the research group on 'Real Estate and Facility Management' (IFM) at the Vienna University of Technology (Austria). He is also the President of the Real Estate User Group (REUG), and former President of the International Facility Management Association (IFMA) Austria. Along with his research activities, he is a strategic advisor to several international companies and the public sector, advising on facility management concepts, methods, ICT implementation and workplace management. Since 2019 he is part of the international teaching team of ME310 Design Thinking at Stanford University and also teaching at IIT Bombay.

Inhalt

Facility Management: Managing Infrastructure and Internal Services to Enable Core Business Performance.- Business Process Optimisation and Change Management: Improving RE/FM Productivity and Structuring IT Support Demand.- Support: IT Tools and System Integration for Secure, Efficient Processes, Support and Data-Driven Management Decisions.- Digital Transformation of Real Estate Operation and Management Through Smart Technologies and AI-Driven Solutions.- Benchmarking for Business Optimization: Driving Added Value in Facility Management and Services.- Sustainability Reporting (ESG) and the Real Estate Industry: From Regulatory Compliance to Value Creation and the Role of IoT and AI.- Workplace Management and Experience: Strategy Development and People-Centric Implementation Methodology for Hybrid, Flexible Work Environments.