Informationen zum Autor Michael W. Kramer is emeritus Professor in the Department of Communication at the University of Oklahoma.Ryan S. Bisel is Professor in the Department of Communication at the University of Oklahoma. Klappentext Organizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter. Zusammenfassung Organizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter. Inhaltsverzeichnis CONTENTS Preface Acknowledgments About the Authors 1 Introduction Defining Communication Information Transfer Shared Meaning Transactional Meaning Creation Applying the Three Definitions of Communication Working Definition Defining Organizations A Legal Definition of Organizations A Social Definition of Organizations A Communicative Definition of Organizations The Complexity of Defining Communication in Organizations Strategic Ambiguity Ethical Issue: Strategic Ambiguity Nonverbal Communication Applying the Three Nonverbal Criteria Communication Challenge: Office Design Perspectives on Organizational Communication A Post-Positivist Perspective An Interpretive Perspective A Critical Perspective Other Perspectives Application to Different Types of Organizations Summary Glossary 2 Communication and Anticipatory Socialization Anticipatory Role Socialization Family Education Communication Challenge: Realistic Expectations Peers Previous Experience Communication Challenge: Comparing Workplaces Media Application The "Real Job" Colloquialism Ethical Issue: Deconstructing Our Labels Anticipatory Role Socialization for Volunteers Summary of Anticipatory Role Socialization Anticipatory Organizational Socialization Person-Job Fit Recruitment Selection Process Résumés and Cover Letters Screening Interviews Communication Challenge: Improving Interviews Follow-up or Second Interviews Ethical Issue: Inappropriate Interview Questions Realistic Job Previews Anticipatory Organizational Socialization for Volunteers Summary Glossary 3 Communication and Organizational Encounter Uncertainty Management Theory Newcomer Socialization Through Orientation and Training Socialization Strategies Socialization Strategy Outcomes Ethical Issue: Mixed Messages Newcomers and Communication Exchange Information Seeking Information Sources Communication Challenge: Trusted Colleague Information Giving Communication Exchange Encounter Outcomes Organizational Boundaries Functional Boundaries Hierarchical Boundaries Inclusionary Boundaries Ethical Issue: Vocabulary of Hierarchy Differences Between Expectations and Experiences Newcomer Adaptation Newcomers in Volunteer Organizations Summary Glossary 4 Communication and Management Theory Classical Management Theory Context Frederick Taylor's Classical Management Theory Henri Fayol's General Management Theory Communication Challenge: Communication and Span of Control Weber's Bureaucratic Theory Douglas McGregor's Theory X Classical Management Today Human Relations Management Context Hawthorne Studies Communication Challenge: Are Happy Workers Productive Workers? Human Relations Management Today Human Resource Management Context Ethical ...

Autorentext
Michael W. Kramer is emeritus Professor in the Department of Communication at the University of Oklahoma. Ryan S. Bisel is Professor in the Department of Communication at the University of Oklahoma.

Klappentext

Organizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter.

Zusammenfassung
Organizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter.

Inhalt

• CONTENTS

• Preface

• Acknowledgments

• About the Authors

• 1 Introduction

• Defining Communication

• Information Transfer

• Shared Meaning

• Transactional Meaning Creation

• Applying the Three Definitions of Communication

• Working Definition

• Defining Organizations

• A Legal Definition of Organizations

• A Social Definition of Organizations

• A Communicative Definition of Organizations

• The Complexity of Defining Communication in Organizations

• Strategic Ambiguity

• Ethical Issue: Strategic Ambiguity

• Nonverbal Communication

• Applying the Three Nonverbal Criteria

• Communication Challenge: Office Design

• Perspectives on Organizational Communication

• A Post-Positivist Perspective

• An Interpretive Perspective

• A Critical Perspective

• Other Perspectives

• Application to Different Types of Organizations

• Summary

• Glossary

• 2 Communication and Anticipatory Socialization

• Anticipatory Role Socialization

• Family

• Education

• Communication Challenge: Realistic Expectations

• Peers

• Previous Experience

• Communication Challenge: Comparing Workplaces

• Media

• Application

• The "Real Job" Colloquialism

• Ethical Issue: Deconstructing Our Labels

• Anticipatory Role Socialization for Volunteers

• Summary of Anticipatory Role Socialization

• Anticipatory Organizational Socialization

• Person-Job Fit

• Recruitment

• Selection Process

• Résumés and Cover Letters

• Screening Interviews

• Communication Challenge: Improving Interviews

• Follow-up or Second Interviews

• Ethical Issue: Inappropriate Interview Questions

• Realistic Job Previews

• Anticipatory Organizational Socialization for Volunteers

• Summary

• Glossary

• 3 Communication and Organizational Encounter

• Uncertainty Management Theory

• Newcomer Socialization Through Orientation and Training

• Socialization Strategies

• Socialization Strategy Outcomes

• Ethical Issue: Mixed Messages

• Newcomers and Communication Exchange

• Information Seeking

• Information Sources

• Communication Challenge: Trusted Colleague

• Information Giving

• Communication Exchange

• Encounter Outcomes

• Organizational Boundaries

• Functional Boundaries

• Hierarchical Boundaries

• Inclusionary Boundaries

• Ethical Issue: Vocabulary of Hierarchy

• Differences Between Expectations and Experiences

• Newcomer Adaptation

• Newcomers in Volunteer Organizations

• Summary

• Glossary

• 4 Communication and Management Theory

• Classical Management Theory

• Context

• Frederick Taylor's Classical Management Theory

• Henri Fayol's General Management Theory

• Communication Challenge: Communication and Span of Control

• Weber's Bureaucratic Theory

• Douglas McGregor's Theory X

• Classical Management Today

• Human Relations Management

• Context

• Hawthorne Studies

• Communication Challenge: Are Happy Workers Productive Workers?

• Human Relations Management Today

• Human Resource Management

• Context

• Ethical Issue: Humans as Resources

• Some Roots of Human Resource Management: McGregor's Theory Y

• Principles of…