How to Manage People

Gain essential skills for career development with practical advice on how to manage performance, deal with difficult people and inspire a successful team.

Bestselling author Michael Armstrong provides valuable insight into the skills required to be an effective manager, helping you get the best from your staff through motivation, reward and leadership. This fully updated 6th edition now features even more practical exercises, useful templates, and top tips, alongside advice on managing virtual teams, enhancing employee engagement and managing conflict. Essential reading for anyone who wants to get the best from their teams, How to Manage People distils the essence of good management into one handy, easy-to-use book. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

New to this edition: content on the importance of DEI and how AI is transforming leadership. Also includes new content on the dynamics between leadership and HR

Autorentext
Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Strategic Human Resource Management, Armstrong's Handbook of Reward Management Practice and Armstrong's Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages. Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company. He is based in London, UK.

Klappentext

Managing people is one of the toughest parts of any job, but it's also the key to lasting success.
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How to Manage People** is your essential guide to leading teams with confidence, motivation and trust. Learn how to communicate clearly, delegate effectively and build engagement that drives performance. You'll discover how to handle conflict, reward success and bring out the best in every individual, wherever they work.

Written by bestselling author and management expert Michael Armstrong, this updated edition is packed with practical exercises, templates and proven techniques to help you become a more capable, confident and inspiring manager.

Inhalt

• Section - 00: Preface;
• Section - 01: What managers do;
• Section - 02: Treating people right;
• Section - 03: Leadership;
• Section - 04: Motivating people;
• Section - 05: Enhancing engagement;
• Section - 06: The process of organizing;
• Section - 07: Defining roles;
• Section - 08: Team building;
• Section - 09: Managing remote workers;
• Chapter - 10: Performance leadership;
• Section - 11: Performance leadership skills;
• Chapter - 12: Delegating;
• Section - 13: Selection interviewing;
• Section - 14: Developing people;
• Section - 15: Rewarding people;
• Section - 16: Managing change;
• Section - 17: Managing conflict;
• Section - 18: Approaches to handling people problems;
• Section - 19: Dealing with disciplinary problems;
• Section - 20: Managing under-performers;
• Section - 21: Dealing with negative behaviour;
• Section - 22: Dealing with absenteeism and timekeeping issues;
• Section - 23: Handling challenging conversations;
• Section - 24: Giving bad news;
• Section - 25: Managing bias;
• Section - 26: Dealing with bullying and harassment;