This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice.

Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on 'best-in-class' performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.

Brings together principles, methods, and standards of performance management for practitioners Provides best-practices and case studies to demonstrate progress in performance measurement Analyzes contemporary performance management models and frameworks

Autorentext

Marc Helmold is full-time Professor at the IU International University of applied Sciences at the campus in Berlin (Germany). He teaches Bachelor, Master and M.B.A. students in lean management, sales, pricing and (total) revenue management. In parallel, he owns the consultancy MaHeLeanCon and supports international transactions and market entry strategies.

Inhalt
Performance Management (PM) over the Entire Value Chain.- PM as Integral Part of the Corporate Strategy.- Excellence in PM.- PM in the Upstream Value Chain.- PM in Operations.- PM in the Downstream Value Chain.- PM Models and Concepts.- Tools in PM.- PM in Project Management.- Financial PM.- PM in NGO and NPO.- PM in Human Resources.- Industry 4.0 and Artificial Intelligence (AI) in PM.- PM in Different Cultures and Internationalisation.