

Beschreibung
Autorentext Leil Lowndes is an internationally acclaimed communication consultant. A frequent guest on radio and TV, she is the author of six books. Klappentext From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business pro...Autorentext
Leil Lowndes is an internationally acclaimed communication consultant. A frequent guest on radio and TV, she is the author of six books.
Klappentext
From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job
You face tough communication challenges every day at work, both in person and online-a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes's more than 20 years of training business professionals, from entry-level new hires to CEOs. To succeed today, you must exhibit these crucial qualities, the 5 Cs:
CONFIDENCE
10 ways to show your boss and colleagues you are 100 percent self-assured and can achieve whatever you want-and reinforce this image throughout your entire working relationship
CARING
14 strategies to demonstrate you care about your colleagues and the company because "people don't care how much you know until they know how much you care"
CLARITY
12 techniques to get your ideas across clearly-and ensure you understand everybody you work with
CREDIBILITY
14 methods to win the trust and respect of everyone at your company-and impress people who find you on the web
COEXISTENCE (WITH CRUEL BOSSES & CRAZY COLLEAGUES)
21 tactics to confront the number one workplace nightmare and come out shining
Plus one final astonishing technique to guarantee success and happiness in your professional life. After you've mastered the unique "bag of little tricks" in this book, you will know How to Talk to Anyone at Work!
Inhalt
Acknowledgments
Introduction
Part I: Confidence
Your Confidence (or Lack of It) Stands Out Like a Fly in the Sugar Bowl
Your First Move
How to Look Dynamic All Day Long
Big Thinkers Move Big
You Are So Much More Than Your Job Description
What's Your On-the-Job Face?
Your Biggest Confidence Barometer
A Crafty Way to Calculate Their Confidence--and Convince Them of Yours
How to Sound Self-Assured in E-mail and IM
Can You Be Too Confident?
Part II: Caring
Treat Their Ego Like Eggshells
Is the Sincere Smile and Oxymoron at Work?
Track Them with Your Torso
Don't Give Hit-and-Run Praise
"Good Eye Contact" Is Not Enough!
How to Establish Rapport Without Sacrificing Your Principles
Is It Better to Be Liked or Respected at Work?
E-mail Amity
Can You Be Too Nice at Work?
Should You Have Close Friends at Work?
A Primal Need
Part III: Clarity
How to "See" What They're Saying
Make Their Words Your Words
It's a "Communication Problem"! Duh
Put Some Life in Your Listening
Communicating in a Shrinking World
Talking to the Opposite Sex (Now That's a Foreign Language!)
How to Make Complicated Concepts Clear
Time Is Money, Especially at Work
Shorter Is Sweeter--and Clearer
Kick But
What's the Weather Got to Do with Success?
Part IV: Credibility
The World Sees You as the Web Sees You--So Watch Out!
Truth or Consequences (the Consequences Can Be Huge)
Another Integrity Wrecker
When a Little Lie is Unavoidable
When You're Late to Work
Come Out Smelling Like a Rose When You're Guilty as Heck
Make Presentations to Gain Credibility
Professional Speakers' Secrets
Convincing Coworkers to See Things Your Way in Meetings
Grammar Snobs Can Kill Careers
Are You Credible? (or Just, Like, Credible?)
How to Lose Credibility Fast
The Mind Does Not Belong in a Cage (but Sometimes You're Trapped)
Part V: Coexistence (With Cruel Bosses and Crazy Colleagues)
Is This the Section You've Been Waiting For?
The Hypercritical Bully Boss
When Your Boss Goes Ballistic
Get It in Writing--Your Own!
Is Your Boss a Control Freak, or a Freak out of Control
Does Reporting a Problem to HR Help?
When Your Blood Starts to Boil
When You're Unjustly Accused
When You're Justly Accused (i.e., Guilty)
Get What You Want from Busy Bosses
Wouldn't Work Be Great If It Weren't for the People?
Gagging Coworkers You Can't Stand
Gossiper's Friend Today Is Gossiper's Victim Tomorrow
How to Skillfully Squash Interrupters
How to Disagree Without Declaring War
Before Telling a Coworker Anything
Don't Bite the Hand That Signs Your Paycheck
Part VI: Conclusion
The Office of Tomorrow
Understanding the Human Animal
Bibliography