This book establishes the case for a new way of thinking about the design of digital technologies - the authors have long-established reputations in the field of participative design, as does Loughborough University, their home institution.

Accessible in style, inclusive in its range of case studies and illustrative examples, this is an up-to-the-minute discussion on a hot topic and essential reading for both academics and practitioners involved in the design and development of systems, services and products for the e-society.

Includes rationale, justification and methods for citizen participation Captures knowledge about and distils best practice in citizen engagement from a variety of sectors using case study examples Collates and gives a coherent framework for material that is very fragmented at the present time Addresses an important current need in achieving the reality of the information society

Inhalt
Designing Digital Futures.- The Case for Engagement.- Citizen Engagement in Practice.- Giving a Voice to the 'Hard to Hear'.- Modelling Citizen Engagement.- Citizen Engagement in ICT Design: The Challenge.- Strategies for Citizen Engagement: (i) Shifting the Focus of ICT Design Practice.- Strategies for Citizen Engagement (ii) Tools and Techniques.- Achieving a Culture of Participation and Engagement.