This is the first comprehensive text which brings together European, Asian and American perspectives on knowledge-based value creation. Includes case studies, examples, questions and assignments as well as easy to use knowledge management tools.

This textbook on knowledge management draws on the authors' more than twenty years of research, teaching and consulting experience. The first edition of this book brought together European, Asian and American perspectives on knowledge-based value creation; this second edition features substantial updates to all chapters, reflecting the implications of the digital transformation on knowledge work and knowledge management. It also addresses three new topics: the impact of knowledge management practices on performance; knowledge management in the public sector; and an introduction to ISO 9001:2015 as an implementation framework.

The book is intended not only for academic education but also as an essential guide for managers, consultants, trainers, coaches, and all those engaged in business, public administration or non-profit work who are interested in learning about organizations in a knowledge economy. Given its wealth of case studies, examples, questions, exercises and e asy-to-use knowledge management tools, it offers a true compendium for learning about and implementing knowledge management initiatives.

Comprehensively spans the theory and practices of knowledge management and organizational learning Features knowledge management cases from all over the world Provides questions, assignments, mini cases and examples Includes knowledge management self assessments Provides a multilingual glossary of essential knowledge management terminology

Autorentext

Dr. Klaus North is a leading expert in knowledge management and organizational learning. He was a Professor of International Management at Wiesbaden Business School, Germany, for over 25 years. His current research focuses on knowledge and innovation management, particularly examining how artificial intelligence impacts knowledge work and learning. Dr. North was the founding president of the German Knowledge Management Association and served as the scientific director of the German Knowledge Management Award. He frequently consults with major firms, governments, and international organizations and teaches regularly in business programs worldwide. Dr. Gita A. Kumta was a faculty member in Information Systems at the School of Business Management, SVKM’s Narsee Monjee Institute of Management Studies (Deemed-to-be-University), Mumbai, India. She specializes in Enterprise Systems and Knowledge Management and is a recognized Research Guide. Dr. Kumta holds a Master's Degree in Statistics from the Indian Statistical Institute, Calcutta, India, and a Doctorate in Management Studies from the University of Mumbai, India. With around 30 years of industry experience, predominantly in business analysis and consultancy in financial systems, she actively participates in discussions on Digital Transformation in industry and government. Dr. Kumta contributes papers at conferences on Knowledge Management, Enterprise Solutions, and E-Governance.

Inhalt

Towards a Digitally Enabled Knowledge Society.- Knowledge in Organisations.- Organisational Forms to Leverage Knowledge.- Knowledge Work(ers) in the Digital Age.- Strategies for Managing Knowledge.- Context Specific Knowledge Management Strategies.- Information and Communication Technologies Supporting the Digital Transformation of Knowledge Work.- Measuring and Safeguarding Intellectual Capital.- How to Put Knowledge Management into Practice.- Multilingual Glossary.