Informationen zum Autor Jessica Keyes Klappentext Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives, laying the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a one-stop-shopping "how-to" approach that leads to organizational success. Zusammenfassung Explains the concept of the scorecard framework from both the corporate and IT perspectives. This book offers insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. Inhaltsverzeichnis Why balanced scorecard? Understanding performance management: Balanced scorecard at the corporate level. Key elements of a balanced scorecard project. Aligning IT to organizational strategy. Aligning IT to meet financial objectives. Aligning IT to meet customer objectives. Aligning IT to meet business process objectives. Aligning IT to promote learning and growth. Compliance, awareness, and assurance. Scorecard and other performance measurement tools.

Autorentext

Jessica Keyes

Klappentext

Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives, laying the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a one-stop-shopping "how-to" approach that leads to organizational success.

Zusammenfassung
Explains the concept of the scorecard framework from both the corporate and IT perspectives. This book offers insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management.

Inhalt

Why balanced scorecard? Understanding performance management: Balanced scorecard at the corporate level. Key elements of a balanced scorecard project. Aligning IT to organizational strategy. Aligning IT to meet financial objectives. Aligning IT to meet customer objectives. Aligning IT to meet business process objectives. Aligning IT to promote learning and growth. Compliance, awareness, and assurance. Scorecard and other performance measurement tools.