Companies have never invested more in transformation-or wasted more on failed attempts. Finally, a science-based, practical guide to making change stick.

Market volatility. AI. Regulatory uncertainty. Geopolitical risk. Leaders know they must adapt faster than ever-yet most transformation programs still fail to deliver their expected outcomes, with enormous costs to companies, shareholders, and the broader economy.

But some companies do succeed. In How Change Really Works, Boston Consulting Group experts Julia Dhar, Kristy R. Ellmer, and Philip Jameson show that these successes aren't random-they're connected by a common set of principles and practices. Interweaving rich examples, decades of research in behavioral science, interviews with executives and employees, and their own experience leading change, Dhar, Ellmer, and Jameson offer seven principles that form the core of a truly human-centered approach to successful organizational change. Admonitions such as "Get true agreement, not false alignment"; "Give people agency, not just involvement"; and "Expect take up to be earned, not automatic" are some of the principles that offer a fresh look at what it takes to really change an organization.

The second part of the book moves into execution mode, providing a five-phase guide-informed by science and packed with tips, checklists, and hacks-that will help your transformation beat the odds and succeed.

Change doesn't fail because people resist; it fails because leaders misunderstand how people really change. Whether you're launching a new change program or stuck in a stalled one, How Change Really Works is your essential guide.

Autorentext

Julia Dhar is Boston Consulting Group's People and Organization practice lead and the cofounder of BCG's Behavioral Science Lab. She is also the coauthor of The Decision Maker's Playbook: 12 Mental Tactics for Thinking More Clearly, Navigating Uncertainty and Making Smarter Choices. She holds a master's degree in public policy from Harvard University's Kennedy School of Government.

Kristy Ellmer is Boston Consulting Group's global lead for Culture, Transformation & Change Management, and its North America lead for BCG Transform. With decades of experience as a chief transformation officer and change leader, she has led dozens of transformations across the globe and in many industries.

Philip Jameson is an associate director for Boston Consulting Group, where he is a core member of its People & Organization practice and has been a leader of BCG's Science of Change program. He was formerly a professional musician and chief of staff for the Sydney Symphony Orchestra.

Klappentext

Companies have never invested more in transformation--or wasted more on failed attempts. Finally, a science-based, practical guide to making change stick.

Market volatility. AI. Regulatory uncertainty. Geopolitical risk. Leaders know they must adapt faster than ever--yet most transformation programs still fail to deliver their expected outcomes, with enormous costs to companies, shareholders, and the broader economy.

But some companies do succeed. In How Change Really Works, Boston Consulting Group experts Julia Dhar, Kristy R. Ellmer, and Philip Jameson show that these successes aren't random--they're connected by a common set of principles and practices. Interweaving rich examples, decades of research in behavioral science, interviews with executives and employees, and their own experience leading change, Dhar, Ellmer, and Jameson offer seven principles that form the core of a truly human-centered approach to successful organizational change. Admonitions such as "Get true agreement, not false alignment"; "Give people agency, not just involvement"; and "Expect take up to be earned, not automatic" are some of the principles that offer a fresh look at what it takes to really change an organization.

The second part of the book moves into execution mode, providing a five-phase guide--informed by science and packed with tips, checklists, and hacks--that will help your transformation beat the odds and succeed.

Change doesn't fail because people resist; it fails because leaders misunderstand how people really change. Whether you're launching a new change program or stuck in a stalled one, How Change Really Works is your essential guide.