Get clear and practical guidance on how to manage suppliers to form strategic collaborative relationships and achieve organizational goals.

Effective supplier relationship management enables organizations to unlock value from their supply base and reap tangible benefits. With practical tips and a proven approach, this is the guide to understanding how to maximize the potential of suppliers to gain a competitive advantage, get more innovation and drive sustainability. Supplier Relationship Management explains the importance of ongoing supplier management, how to measure and improve their performance, and for the critical few that can make a dramatic difference to our organization, drive in and future-proof strategic collaborative relationships. The Orchestra of SRM® framework, coupled with expert tips, tools and resources, delivers clear guidance on how to design an effective supplier relationship management program, with maximum return on time and investment. Written by leading procurement expert, Jonathan O'Brien, this third edition offers new content on how to adapt to the huge changes we have seen across supply bases in recent years, and the new risks and challenges organizations face in managing key suppliers. It includes new information on driving sustainability, the future of the supply base, and how to secure more innovation from our suppliers. Supplier segmentation is outlined in more detail and there is new information on how companies are managing supply chains, and the impacts of this in practice. A practical guide to unlock the new value from your key suppliers in a changing world.

New to this edition: how working practices have changed in supplier relationship management due to COVID-19 and the implications moving forward, information on the future of the supply base, updates on how to practically develop strategic collaborative relationships and implement supplier innovation

Autorentext
Jonathan O'Brien is the CEO of Positive Purchasing Ltd, based in Plymouth, UK. With over 30 years of experience, he has helped equip global organizations to increase their purchasing capability through digital platforms, training, education and working directly with practitioners and executive teams. He is the author of Supplier Relationship Management, Negotiation for Procurement and Supply Chain Professionals, The Buyer's Toolkit, and Sustainable Procurement, all published by Kogan Page.

Inhalt

• • Chapter - 00: Introduction;
  • Chapter - 01: What we need from our supply base is...;
  • Chapter - 02: Five good reasons to get close to our suppliers;
  • Chapter - 03: Introducing the Orchestra of SRM;
  • Chapter - 04: Segmenting the supply base;
  • Chapter - 05: Supplier performance measurement;
  • Chapter - 06: Building a supplier performance measurement system;
  • Chapter - 07: Acting upon measurement;
  • Chapter - 08: Supplier improvement and development;
  • Chapter - 09: Supplier management;
  • Chapter - 10: Contract management;
  • Chapter - 11: Relationship management;
  • Chapter - 12: Supply chain management;
  • Chapter - 13: Strategic collaborative relationships;
  • Chapter - 14: Innovation from suppliers;
  • Chapter - 15: The Orchestra of SRM is ready to play;
  • Chapter - 16: Glossary