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E-government in Finland and the innovation in Public Administration

  • Kartonierter Einband
  • 308 Seiten
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This book is addressed to people who want tho know more about the Innovation in Public Administration and why Finland is one of th... Weiterlesen
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Beschreibung

This book is addressed to people who want tho know more about the Innovation in Public Administration and why Finland is one of the leading countries for its innovative, efficient and light Public Administration and one of the most advanced E-government models in the world. In this book, the author analyzes the features of Finnish Public Administration, laws, Strategies and Government programs that allowed to promote an efficient and light Government, based on the principles of New Public Management (NPM) and budgeting by results. Moreover, She wanted to insight the evolution of E-government from Fifties till today. She also analyzed two e-government services considered best practices that had received a lot of awards in Finland: the online taxation service Verokortti Verkossa and the online education service Opintoluotsi. The author interviewed citizens in important tax offices in Finland (Helsinki, Tampere, Vaasa and Lahti) to know customer satisfaction for the e-service Verokortti Verkossa. She also interviewed students to know their satisfaction on the use of e-service Opintoluotsi (in terms of performance, utility, usability, accessibility, interactivity)

Autorentext

Jessica Iacobbe was born on 12th of march 1983 at Carpi (MO) in Italy. She has got 4 sisters. She obtained a Master's Degree in Business Administration in 2010 from the University of Modena, in Italy.

Produktinformationen

Titel: E-government in Finland and the innovation in Public Administration
Untertitel: E-government in Finland, the innovation in Public Administration and the delivery of high quality online public services
Autor:
EAN: 9783848405534
ISBN: 3848405539
Format: Kartonierter Einband
Genre: Politikwissenschaft
Anzahl Seiten: 308
Gewicht: 475g
Größe: H220mm x B150mm x T18mm
Veröffentlichung: 01.08.2012
Jahr: 2012
Auflage: Aufl.

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