Autorentext

Jennifer Kaye has over 30 years' industry experience in restaurants, hotels, bars, and events. Jennifer is a lecturer at the Edge Hotel School, University of Essex, UK, where she is module leader for Human Resource Management, and a teacher of Leadership, Strategy, Contemporary Issues and Business Environment. Jennifer has worked for recognised brands such as Whitbread, Hilton, Crowne Plaza and Centreplate/Sodexo, as well as various independent brands. Jennifer also manages weddings, alongside volunteering at sporting events during her spare time.

Klappentext

Taking a practical approach, this insightful book provides key guidance and insights from HR professionals working in hospitality, hotels, and events, showing how aspects of HR are facilitated in the working world, using case studies and practical examples to elucidate theory.

With contributions from a range of industry HR professionals, this volume aims to enhance the comprehension of a range of practical HR-related issues facing the hospitality, hotels, and events industries. This includes guidance on the recruitment process, fair recruitment practices, contract types, onboarding, training, appraisals, reward and performance management, amongst many other topics. This book will contain real-life experiences, complementing the ideal process that HR follows when recruiting, onboarding, training, monitoring performance, and when rewarding staff. The book also considers legal issues faced by an industry which continues to handle staffing challenges, alongside post-Brexit and Covid pandemic shortages.

International in scope, this volume is a pivotal resource for college and university-level students studying hospitality, hotel, or events management subjects, as well as those with a general interest or career in HR or management, such as those with an involvement in planning hospitality staffing, or individuals responsible for planning corporate, charitable, or private events.

Inhalt

1. The Role of Human Resources

2. Recruitment and Selection

3. Payroll.

4. Types of Employment Contract

5. Onboarding, Training, and Development

6. Performance Management

7. Reward Management

8. Employee Well-being, Equality, Diversity, and Inclusivity

9. Global Human Resources and Managing International Teams

10. Communication

11. Employment Law

12. Policy-Writing

13. Change Management