Here is a much-needed manager's guide to improving efficiency, increasing accountability, and lessening conflict. Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness.

Informationen zum Autor JOHN HOOVER, PhD, is a popular speaker and seminar leader. He has helped numerous companies, including Boeing, Delta Air Lines, Hilton Hotels, IBM, Motorola, Sanyo Fisher, and Xerox, engender and sustain internal andexternal -with enhanced organizational behavior and communications strategies. His revolutionary team/task alignment tool, based on composite personality, can be found at www.compositeam.com. ROGER P. DiSILVESTRO is Chairman and CEO of Athlon Sports Communications, Inc., a Nashville-based sales, publishing, and sports marketing company. Klappentext A managers guide to improving efficiency, increasing accountability, and lessening conflict Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness. Constructive confrontation is a structured, systematic, three-step approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Stressing the importance of well-articulated expectations, detailed follow-up, and recognition of achievement, constructive confrontation improves accountability, clears up misunderstandings about goals, and actually lessens conflict. This book shows every manager how to use constructive confrontation to enhance organizational performance through accountability and action Zusammenfassung Here is a much--needed manager's guide to improving efficiency! increasing accountability! and lessening conflict. Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness. Inhaltsverzeichnis Introduction ix Part I: Commitment 1. The Case for Confrontation 3 2. The Conversation 23 3. The Commitment 63 4. The Covenant 83 Part II: Confrontation 5. Confrontation 119 6. Staying Positive 149 7. Changes and Challenges 169 8. Cementing the Bond 185 Part III: Celebration 9. Celebrating the Right Things 205 10. Plan for the Peaks 223 11. Rewards that Resonate 237 12. Building Others 249 Index 265 ...

Klappentext

A managers guide to improving efficiency, increasing accountability, and lessening conflict Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness. Constructive confrontation is a structured, systematic, three-step approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Stressing the importance of well-articulated expectations, detailed follow-up, and recognition of achievement, constructive confrontation improves accountability, clears up misunderstandings about goals, and actually lessens conflict. This book shows every manager how to use constructive confrontation to enhance organizational performance through accountability and action

Zusammenfassung
Here is a much--needed manager's guide to improving efficiency, increasing accountability, and lessening conflict. Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness.

Inhalt

Introduction ix

Part I: Commitment

1. The Case for Confrontation 3

2. The Conversation 23

3. The Commitment 63

4. The Covenant 83

   Part II: Confrontation

5. Confrontation 119

6. Staying Positive 149

7. Changes and Challenges 169

8. Cementing the Bond 185

   Part III: Celebration

9. Celebrating the Right Things 205

10. Plan for the Peaks 223

11. Rewards that Resonate 237

12. Building Others 249

    Index 265