Presents a new approach to knowledge management, providing a framework, methodology and development tool with practical insights into implementation.

The book presents an original approach to knowledge management which is explored in depth Includes supplementary material: sn.pub/extras

Klappentext

There are two main approaches to knowledge management (KM), the process-centred approach which treats KM as an interpersonal communication process and the product-centred approach which focuses on the artefacts for knowledge, i.e. the documents, their creation and reuse in corporate computer-based systems. Knowledge Asset Management presents a knowledge asset-centric approach which fuses the previous two approaches together. It provides a conceptual framework to guide managers in the planning and development of the initiative and presents a methodology for organisations to: define and document their knowledge management strategy.- audit and design business processes that enhance and facilitate corporate learning.- facilitate knowledge sharing between people in the organisation.- measure and evaluate the quality and value of the organisation's intellectual capital. The book also introduces a way for developing an intranet-based environment to support: the collection and classification of internal and external information.- reuse of stored knowledge using flexible and customisable knowledge navigators and advanced search mechanisms including keyword and concept-based searching (e.g. visualization of the information space).- collaboration via on-line workspaces. Knowledge Asset Management gives an in-depth look at the technologies and methodologies required for knowledge management. Written by four highly experienced consultants in the field, the books also includes case studies showing how the principles work in practice. "One of the rare books today on Knowledge Management that addresses the leveraging of an organization's intellectual assets by using an integrative and holistic approach. Well worth reading!" Michael Stankosky, Professor of Knowledge Management and Co-founder/co-director of the Institute for Knowledge Management, The George Washington University "This book is a useful illustration of Knowledge Management implementation principles: it synthesizes theoretical and pragmatic approaches to the subject and does a competent job of embracing the various dimensions of a Knowledge Management initiative." Daniele Chauvel, Director, European Center for Knowledge Management; Business School Marseille-Provence "For those organisations who wish to take a strategic view of knowledge management, this book shows how they can take KM to the next level - not driven by a technology solution but based on the strategy and needs of the business." Marc Auckland, Chief Learning Officer and Head of the BT Academy, BT "The KM method proposed in this book enables enterprises to exploit their knowledge more effectively by making it easily available to employees and by facilitating the exchange and integration of information used by knowledge workers in a variety of business situations" Ciro Maddaloni, SOGEI S.p.A., Gruppo Telecom Italia.

Inhalt
1 Process and Product Approaches in Knowledge Management.- 1.1 Knowledge and Knowledge Management.- 1.2 The Process and Product Approaches in KM.- 1.3 The Process and Product Approaches in KM Software.- 1.4 The Process and Product Approaches in KM Methods and Services.- 1.5 The Process and Product Approaches in KM Projects.- 1.6 The Need to Integrate the Two Approaches.- 2 The Know-Net Approach and Framework.- 2.1 A Strategic Perspective to Knowledge Assets.- 2.2 Conceptual Foundation of Know-Net.- 2.3 Overview of the Know-Net Framework.- 2.4 Knowledge Assets.- 2.5 Knowledge Networking Levels.- 2.6 KM Infrastructure.- 2.7 Using the Framework in an Integrated Manner.- 3 The Know-Net Method.- 3.1 Introduction.- 3.2 Strategic Planning for KM (Stage I: Plan).- 3.3 Developing the Knowledge Organization (Stage II: Develop).- 3.4 Operating the Knowledge Organization (Stage III: Operate).- 3.5 Measurement of Knowledge Assets.- 4 The Know-Net Tool.- 4.1 Introduction.- 4.2 Design Goals of the Know-Net Tool.- 4.3 Fundamental Elements of the Know-Net Tool.- 4.4 The Knowledge Server.- 4.5 The KM Applications.- 4.6 The Strategic Knowledge Navigator.- 4.7 The Knowledge Worker Navigator.- 4.8 The Knowledge Systems Administrator Navigator.- 4.9 The Advanced Search Interface.- 4.10 Summary and Related Work.- 5 Case Studies of the Know-Net Solution.- 5.1 Introduction.- 5.2 Case Summaries of the Know-Net Application in IT Service Companies.- 6 The Case of Planet S.A..- 6.1 Context of the Case Study and the Company.- 6.2 KM Business Case: Applying Stage I of the Know-Net Method.- 6.3 Developing a Knowledge Organization: Application of Stage II.- 6.4 Measuring the KM Initiative.- 7 Knowledge Asset Management: Know-Net and Beyond.- 7.1 Introduction.- 7.2 Knowledge Assets as a Key Link for Holistic KM.- 7.3 Knowledge Assets as a Concept for Future Research.- 7.4 Leveraging Knowledge Assets for k-Business.- Appendix A Knowledge Orientation Matrix.- A.1 Overview.- A.2 Questionnaire for Developing the Matrix.- A.3 Evaluating the Knowledge Orientation Matrix.- Appendix B Analyze and Leverage Knowledge in Business Processes.- B.l Module 1: Analyze Business Processes.- B.2 Module 2: Leverage Knowledge in Business Processes.- Appendix C Analyze and Leverage Knowledge Networks.- C.l Module 3: Analyze Knowledge Networks.- C.2 Module 4: Leverage Knowledge Networks.- Appendix D Develop the Knowledge Asset Schema.- D.l Purpose of Module.- D.2 Knowledge Object Store and Knowledge Ontology.- D.3 Development of the Knowledge Object Store.- D.4 Development of the Knowledge Ontology.- References and Further Reading.