Informationen zum Autor Dr. Ford Lumban Gaol received his B.Sc. in Mathematics! Master of Computer Science! and his Doctorate in Computer Science from the University of Indonesia! in 1997! 2001 and 2009! respectively. He is currently Associate Professor Informatics Engineering andInformation System! Bina Nusantara University! Indonesia. He is the Vice Chair of Ph.D. Program and Research Interest Group Leader "Advance System in Computational Intelligence and Knowledge Engineering" (Intel- Sys) Bina Nusantara University. Dr. Ford is the officer of IEEE Indonesia section for International and Professional Activities. He is the Chair SERSC: Science and Engineering Research Support Society Indonesia Section. Dr. Ford was the ACM Indonesia Chapter Chair and is involved in several projects related to Technology Alignment in several multinational companies such as Astra! United Tractors! Telkom! Sony Erickson. Dr. Ford was Visiting Professor to Hong Kong University in 2011! and to the Kazan Federal University 2014-2015. Zusammenfassung SERVE 2017 contains papers presented at the 2017 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality, covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. Inhaltsverzeichnis Preface. Committee. Papers. Author Index.

Autorentext
Dr. Ford Lumban Gaol received his B.Sc. in Mathematics, Master of Computer Science, and his Doctorate in Computer Science from the University of Indonesia, in 1997, 2001 and 2009, respectively. He is currently Associate Professor Informatics Engineering andInformation System, Bina Nusantara University, Indonesia. He is the Vice Chair of Ph.D. Program and Research Interest Group Leader "Advance System in Computational Intelligence and Knowledge Engineering" (Intel- Sys) Bina Nusantara University. Dr. Ford is the officer of IEEE Indonesia section for International and Professional Activities. He is the Chair SERSC: Science and Engineering Research Support Society Indonesia Section. Dr. Ford was the ACM Indonesia Chapter Chair and is involved in several projects related to Technology Alignment in several multinational companies such as Astra, United Tractors, Telkom, Sony Erickson. Dr. Ford was Visiting Professor to Hong Kong University in 2011, and to the Kazan Federal University 2014-2015.

Zusammenfassung
SERVE 2017 contains papers presented at the 2017 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality, covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality.

Inhalt
Preface. Committee. Papers. Author Index.