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Achieving Organizational Excellence

  • Kartonierter Einband
  • 204 Seiten
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This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author a... Weiterlesen
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This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.

The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

Introduces key concepts of quality management for assessing organizational excellence in cross-cultural environments

Includes scenarios, mini cases and comprehensive cases

Provides evidence for different theoretical approaches that enable business excellence

Dr Flevy Lasrado is assistant professor of quality management at University of Wollongong in Dubai UAE (UoWD). She carries extensive experience in implementing quality management systems and is a qualified EFQM assessor and lead auditor for ISO 9008:2014. She also serves an assessor for the Dubai Quality Award. She teaches quality management, business excellence and business process improvement courses to graduate students at UoWD. Dr Lasrado is a professional speaker at various forums including the British Council's Global Higher Education Dialogues in Sri Lanka, the UK and the UAE, World Quality Congress, Leadership Congress in the UAE, OLC Forum and Ideas Arabia, UAE. In June 2014, she received the Leadership Quality Award from the World Quality Congress in Mumbai. Apart from quality management, her current research interests include green management, business excellence, innovation management and sustainable development.

Introduction to Business Excellence.- Organizations Achieve Excellence Through Quality Awards.- Legacy of Excellence: The Case of the United Arab Emirates (UAE).- Excellence in Action.- Understanding Sustainable Organizational Results.- Self-assessments: Conducting an Excellence Maturity Assessment for an Organisation.- Awards and Assessments.- Assessment for an External Award.- Quality Management Systems: Where and How We Can Make a Significant Contribution Toward Excellence.- Towards Developing a Framework for Achieving Organizational Excellence: Theoretical Foundations.


Titel: Achieving Organizational Excellence
Untertitel: A Quality Management Program for Culturally Diverse Organizations
EAN: 9783030099312
ISBN: 3030099318
Format: Kartonierter Einband
Herausgeber: Springer International Publishing
Anzahl Seiten: 204
Gewicht: 318g
Größe: H235mm x B155mm x T11mm
Jahr: 2018
Untertitel: Englisch
Auflage: Softcover reprint of the original 1st ed. 2018

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