This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today's unpredictable and fragile business landscapes.

Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.

Supports managers in their decision-making process, highlighting the steps to reach sustainable practices Proposes new digital solutions for handling sustainability management processes Provides case studies of best practices for business and quality excellence supporting sustainability

Autorentext

Maria Vincenza Ciasullo is a full  professor of Management at the Department of Management and Innovation Systems of Salerno University, Italy. She is also an affiliate research professor at the Department of Management of Isfahan University, Iran and an adjunct professor at the Faculty of Business, Design, and Arts, Swinburne University of Technology, Malaysia. Her research focuses on innovation management, corporate sustainability, and service management.

Jaques Martin ****is an honorary professor at the Department of Management of Toulon University, France. Since 1998, he has been a co-chair of the Excellence in Services International Conference (EISIC). His research interests focus on strategic management, corporate social responsibility, quality management, intercultural management, international accounting, and financial reporting. 

Federico Brunetti ****is a full professor ****of Management at the Department of Management of Verona University, Italy. Since 2017, he has been a member of the Scientific Committee of Excellence of the Services International Conference (EISIC). His research interests include corporate identity and branding, macro marketing and corporate's role in society, decision-making in companies, and epistemological and methodological issues in management.

Inhalt

The wellbeing enterprise for sustainability: Theory, Tenets, Testing.- The interconnections between digital servitization and sustainability: Current trends and future research directions.- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of intention to use Industry 4.0 technologies.- Exploring the Influence of Digital Communication Tools on Reputation and Loyalty: A Study of Agri-food Firms.- ITALIAN MUSEUMS, SUSTAINABILITY, AND THE VOICE OF GENERATION Z.- What if banking was green? An essay to quantify the effect of fintech on financial inclusion and environmental sustainability.- A new business model for the fashion industry. The emergence of Fashion-as-a-Service.- The Sustainability Opportunity Study (SOS) The Case of Swedish Cement and Concrete.- Process mapping for relevance - revisiting the sustainability opportunity study.- Safeguarding Ethics, Sustaining Success: the Role of Italy's Legality Rating in Mitigating Firms' Insolvency Risk.- Performing audits in a service company that is implementing Lean and ISO 14001 for environmental sustainability. A case study from Italy.- Creating a value driven entrepreneurship opportunity using design thinking and 'servitisation'.