Autorentext

AMY C. EDMONDSON is the Novartis Professor of Leadership and Management at the Harvard Business School. Edmondson, recognized by the biannual Thinkers 50 global ranking of management thinkers since 2011, teaches and writes on leadership, teams and organizational learning. Her articles have been published in Harvard Business Review and California Management Review, Administrative Science Quarterly, and the Academy of Management Journal. She is the author of Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy and Teaming to Innovate from Jossey-Bass.

Klappentext

Praise for the fearless organization "The Fearless Organization is a modern masterpiece - useful, timeless, and a delight to read. Amy Edmondson's weave of studies, stories, and insights from her decades of research shows why psychological safety is the key ingredient for creating high-performing, humane, and resilient workplaces. This gem is packed with steps that leaders can take so people feel compelled to share mistakes and concerns - confident they won't be humiliated, ignored, or blamed for speaking up."
-Robert Sutton, Stanford Professor Emeritus and author of national bestsellers including Good Boss, Bad Boss and (with Huggy Rao) Scaling Up Excellence "Organizations today depend on talent, but there are many reasons that talent alone is not enough. The only way human capacities can truly flourish is in an atmosphere free of fear. Amy Edmondson has devoted 20 years to understanding psychological safety in organizations - and in this timely, important book she shares what she's learned. She identifies the ways fear can stifle creativity and teamwork - and then offers smart, practical advice for overcoming these obstacles and building an organization free of fear. This is a book that every leader should read and heed."
-Daniel H. Pink, author of WHEN and DRIVE "Before Google discovered it, and before the idea became a mainstream meme, Amy Edmondson discovered something really important about high performing teams: the people in them felt that they could raise difficult, risky, or controversial ideas without the fear of being shut down or punished. She called it 'psychological safety,' and pioneered approaches to making it a reality in hundreds of teams. It is an idea whose time has triumphantly arrived. Edmondson's new book is your guide to it."
-Rita McGrath, Professor, Columbia University, bestselling author, The End of Competitive Advantage: How to Keep Your Strategy Moving as Fast as Your Business "The overwhelming message of Amy's book is this: leadership calls us to create workplaces where people feel safe to share ideas and mistakes are embraced as opportunities to learn. Build an organization free of fear and watch remarkable things happen. Not only is it the right thing to do, it's the ultimate competitive advantage!"
-Bob Chapman, CEO of Barry-Wehmiller and author of Everybody Matters: The Extraordinary Power of Caring for Your People Like Family

Inhalt

Introduction xiii

What It Takes to Thrive in a Complex, Uncertain World xiii

Discovery by Mistake xvi

Overview of the Book xviii

Endnotes xxi

PART I The Power of Psychological Safety 1

Chapter 1 The Underpinning 3

Unconscious Calculators 4

Envisioning the Psychologically Safe Workplace 6

An Accidental Discovery 8

Standing on Giants' Shoulders 12

Why Fear Is Not an Effective Motivator 13

What Psychological Safety Is Not 15

Measuring Psychological Safety 19

Psychological Safety Is Not Enough 21

Endnotes 22

Chapter 2 The Paper Trail 25

Not a Perk 26

The Research 29

An Epidemic of Silence 30

A Work Environment that Supports Learning 35

Why Psychological Safety Matters for Performance 39

Psychologically Safe Employees Are Engaged Employees 41

Psychological Safety as the Extra Ingredient 43

Bringing Research to Practice 45

Endnotes 46

PART II Psychological Safety at Work 51

Chapter 3 Avoidable Failure 53

Exacting Standards 54

Stretching the Stretch Goal 60

Fearing the Truth 63

Who Regulates the Regulators? 66

Avoiding Avoidable Failure 68

Adopting an Agile Approach to Strategy 70

Endnotes 72

Chapter 4 Dangerous Silence 77

Failing to Speak Up 78

What Was Not Said 79

Excessive Confidence in Authority 83

A Culture of Silence 86

Silence in the Noisy Age of Social Media 92

Endnotes 97

Chapter 5 The Fearless Workplace 103

Making Candor Real 104

Extreme Candor 109

Be a Don't Knower 113

When Failure Works 116

Caring for Employees 119

Learning from Psychologically Safe Work Environments 123

Endnotes 124

Chapter 6 Safe and Sound 129

Use Your Words 130

One for All and All for One 135

Speaking Up for Worker Safety 138

Transparency by Whiteboard 142

Unleashing Talent 146

Endnotes 147

PART III Creating a Fearless Organization 151

Chapter 7 Making it Happen 153

The Leader's Tool Kit 154

How to Set the Stage for Psychological Safety 158

How to Invite Participation So People Respond 167

How to Respond Productively to Voice - No Matter Its Quality 173

Leadership Self-Assessment 181

Endnotes 183

Chapter 8 What's Next? 187

Continuous Renewal 187

Deliberative Decision-Making 189

Hearing the Sounds of Silence 191

When Humor Isn't Funny 193

Psychological Safety FAQs 195

Tacking Upwind 208

Endnotes 209

Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safety 213

Acknowledgments 217

About the Author 219

Index 221