Autorentext

Desiree Gema started her career in the Information Technology industry-first within the web development space, then as a project manager. She subsequently spent seven years as a Supplier Relationship Manager for Information Technology suppliers at an international bank. It was during this time that she gained an appreciation for the coordination that took place between Supplier Managers, Corporate Lawyers, IT Managers, Financial Administrators, Risk Managers, and Sourcing Personnel during the negotiation and contract drafting process. She also gained insight into the positive impacts of these parties coordinating to achieve well-managed supplier relationships.

Klappentext

This book offers practical, actionable guidance for effectively managing IT suppliers. The opening chapters establish a strong foundation by exploring the essentials of vendor selection and the core principles of successful negotiation. Building on this groundwork, later sections tackle advanced topics that include crafting detailed SLAs, monitoring supplier performance, and mitigating risks. Each chapter is structured to equip readers with the tools and insights needed to seamlessly integrate these concepts into their daily operations. Packed with strategies and best practices, the book empowers readers to navigate the complexities of IT supplier management with skill and confidence.

Features:

· Addresses critical elements of supplier relationship management to assist supply chain professionals in improving supplier interaction.

· Includes basic considerations for laws and standards that need to be referenced when drafting contracts with IT suppliers.

· Discusses data laws for the African continent as a whole.

· Covers building strategic partnerships, including traditional Western partnerships, and building partnerships in the African continent, the Middle East, and Asia.

· Explores guidelines on why and how to implement different aspects of supplier management.

This book is aimed at graduate students in IT and management as well as those involved in the contract management life cycle, including suppler managers, IT managers, procurement officers, business unit leaders, executives, and legal advisors.

Inhalt

Contents About the Author ......................................................................................................xi Acknowledgments................................................................................................... xii Introduction..............................................................................................................1 Chapter 1 The Essentials of IT Supplier Management.........................................4 1.1 Vendors versus Suppliers.......................................................... 4 1.2 Key Objectives in Managing IT Suppliers ............................... 5 1.2.1 Streamlining Operations............................................... 5 1.2.2 Enhancing Service Delivery......................................... 5 1.2.3 Mitigating Risks ........................................................... 6 1.2.4 Building Strategic Partnerships.................................... 6 1.3 Core Components ..................................................................... 7 1.3.1 Vendor Selection.......................................................... 7 1.3.2 Contract Negotiation .................................................... 7 1.3.3 Performance Monitoring .............................................. 8 1.3.4 Relationship Management............................................ 8 1.4 IT Supplier Management Life Cycle ........................................ 9 1.4.1 The Right Strategy ....................................................... 9 1.4.2 Supplier Selection and Contracting.............................. 9 1.4.3 Ongoing Management................................................ 10 1.4.4 Risk Management....................................................... 10 1.4.5 Relationships .............................................................. 10 1.5 Final Thoughts ........................................................................ 11 Bibliography ...................................................................................... 12 Chapter 2 Negotiating with IT Suppliers............................................................13 2.1 Background Research ............................................................. 13 2.2 Defining Objectives ................................................................ 14 2.3 Determining Intentions ........................................................... 14 2.4 Initial Conversations ............................................................... 14 2.5 Assembling Resources ............................................................ 15 2.5.1 Role-Playing Scenarios .............................................. 15 2.6 Cultural Considerations in Negotiation .................................. 15 2.7 Cultural Research.................................................................... 16 2.8 Cultural Intelligence (CQ) ...................................................... 16 2.8.1 Drive........................................................................... 16 2.8.2 Knowledge ................................................................. 16 2.8.3 Strategy....................................................................... 17 2.8.4 Action......................................................................... 17 2.9 Engaging Across Cultures ...................................................... 17 2.9.1 Engagement Style....................................................... 17 2.10 Guidelines for Negotiation Meetings...................................... 18 2.10.1 Your Demeanor........................................................ 19 2.10.2 Your Communication Style ..................................... 19 2.10.3 Making and Taking Concessions............................. 20 2.11 Common Mistakes to Avoid................................................... 21 2.11.1 Underestimating the Vendor's Position ................... 21 2.11.2 Failing to Comprehensively Understand Organizational Needs ............................................... 21 2.11.3 Lack of Clarity in Communication .......................... 21 2.11.4 Emotional Involvement during Negotiations........... 21 2.12 Final Thoughts ........................................................................ 22 Bibliography....................................................................................... 22 Chapter 3 Drafting IT Vendor Contracts ............................................................23 3.1 Segments of an IT Contract Document .................................. 24 3.1.1 Master Services Agreement ....................................... 24 3.2 Customizing Contracts for Different Services........................ 28 3.2.1 Statement of Works (SOW) ....................................... 28 3.2.2 Types of Contracts ..................................................... 29 3.3 Legal Considerations for Data Management .......................... 32 3.3.1 Governing Law and Jurisdiction................................ 32 3.3.2 Data Protection Regulations....................................... 33 3.4 Performance Benchmarks and Penalties................................. 34 3.4.1 Specificity in Deliverables ......................................... 34 3.4.2 Service Level Agreements ......................................... 34 3.4.3 Performance Metrics .................................................. 35 3.4.4 Penalty Clauses .......................................................... 35 3.4.5 Incentive Structures.................................................... 36 3.4.6 Regular Monitoring.................................................... 36 3.5 Reviewing Contracts with Legal Professionals ...................... 36 3.6 Regular Updates a…