Who are These People and Why are They Yelling at me?

Autorentext

As an extreme facilitator, the author, Dave Hardy is often asked, why would anyone in their right mind choose a profession that constantly places you in the middle of a potential riot? Yet, his clients need to make tough decisions or defend actions that have upset large numbers of the public. The clients need someone with deep experience to engage people in a constructive manner. The residents attending want to make sure they are heard. Hardy is one of the most experienced facilitators in Canada. Before he became a Registered Professional Planner he cut his teeth as a community organizer. So, he has deep empathy for communities and stakeholders he works with. When you see huge numbers of angry people showing up at meetings, banks of television camera's and nervous presenters, you'll also see Hardy in the middle helping to lead the process in a direction that meets everyone's needs.

Klappentext

Have you ever had to speak in a public meeting about your company's or agencies plans, projects or programs? Have you attended a public meeting where people's emotions were high? Do you want to learn how professional meeting facilitators deliver best outcomes? Professional facilitator, Dave Hardy, shares his unique insights learned from facilitating over 1,500 meetings. What are the techniques facilitators use to avoid an angry public meeting? How do they manage these meetings when they know many people will be angry? What are some of the unique situations that arise and how should you address them? In "Who Are These People and Why Are They Yelling at Me? The art and science of managing large angry public meetings" Hardy provides lessons for engaging the public in a meaningful manner. He gives essential tips for preparing for potential angry meetings and takes you step by step through the dynamics of how to help the group achieve dialogue. Essential facilitation tools and techniques are presented to support 'extreme facilitator training'. Hardy teaches these facilitation techniques through real examples, academic insight and humour.