Measurement of Facilities Management Performance in Ghana's Public Hospitals

This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.

Autorentext

Daniel Amos is Lecturer at the Department of Estate Management, Faculty of Built and Natural Environment at the Kumasi Technical University, Kumasi, Ghana. Amos holds a Ph.D. degree in Facilities Management from the University of Malaya. His research interest is in facilities management performance measurement, outsourcing and real estate investment appraisal. His recent publications are featured in Building Research and Information, Facilities, Engineering Construction and Architectural Management and Property Management. Au-Yong Cheong Peng is Senior Lecturer in the Department of Building Surveying, Faculty of Built Environment, University of Malaya. He holds a Ph.D. degree in Facilities Management from the Faculty of Built Environment, University of Malaya. His research interest is in facilities management and building maintenance. He has published several articles in reputable journals. For instance, his recent publications include "Optimising maintenance cost by prioritising maintenance of facilities services in residential buildings" in Engineering, Construction and Architectural Management; "Maintenance priority in high-rise housings: practitioners' perspective versus actual practice" in Journal of Engineering Research; "Optimal inspection frequency to mitigate the risk of building system failure" in Structural Engineering and Mechanics; "Influences of key stakeholders' involvement in maintenance management" in Property Management; "Competency and commitment of facilities managers: keys to safeguard maintenance performance" in Malaysian Construction Research Journal; and "Enhancing building maintenance cost performance with proper management of spare parts" in Journal of Quality in Maintenance Engineering. Other full-text articles can be viewed. Meanwhile, he has been Reviewer for several renowned journals such as Building Research and Information; Habitat International; Building and Environment; Construction Management andEconomics; Engineering, Construction and Architectural Management; Journal of Engineering Research; Built Environment Project and Asset Management; Facilities; Journal of Building Engineering Currently, he is the editorial board member of Journal of Surveying, Construction and Property (JSCP). Zairul Nisham Musa is Senior Lecturer at the Department of Estate Management, University of Malaya. He completed his Ph.D. in the area of facilities management related to the management of shopping centres. His main research interest is on facilities management, property management and maintenance management. Another research interest that he is involved in such housing affordability, community well-being, housing's income index and real estate auction. Outside of academia, he has been appointed by MQA as an evaluation panel and responsibilities to evaluate real estate programme in other institutions. He has also been appointed as a UM's internal auditor. He currently serves as an editorial member of International Journal of Property Sciences. He teaches Building Technology, Fundamentals of Real Estate Valuation, Maintenance Management, Facilities Management and Research Methodology. He is a co-writer and currently published book titled Auctioneer As a Profession to Dispose Real Estate in Malaysia.

Inhalt
Introduction.- The concept of Facilities Management.- Performance Measurement Literature Review.- Research Methodology.- Findings and Discussions.- Conculsions.