Autorentext
Dr. Claire Mallette is an Associate Professor in the School of Nursing at York University. She received a Bachelor of Science in Nursing from McGill University, and a Master of Nursing Science and PhD from the University of Toronto. Her nursing career in Quebec, Alberta and Ontario is diverse with over thirty-five years in education, leadership, research and nursing practice roles. She has held leadership positions in both practice and academia in such roles as the Director of the School of Nursing at York University, Director of Education at University Health Network, and the Chief Nursing Officer at the Workplace Safety and Insurance Board. She is a Principal Investigator or Co-Investigator examining quality compassionate care in education and practice, leadership and fostering positive work environments. She has successfully led recruitment and retention initiatives, innovation in eLearning, professional development programs and how to address bullying in the workplace. In her present role as an Associate Professor, she is using her knowledge and leadership expertise to teach graduate and senior undergraduate students. Her belief in experiential education provides an engaging positive learning environment preparing them for practice and becoming nursing leaders for the future. Olive Yonge RN, BScN, MEd, PhD, R Psych is a Professor in the Faculty of Nursing at the University of Alberta. In 2016, Dr. Yonge became the first nursing professor to receive the Distinguished University Professor award recognizing her as a global leader in their discipline. Dr. Yonge is also recognized internationally for her research on training students under experienced nurses. Inspired by her time her time as university Vice-Provost, Deputy Provost, and Interim Provost, she has researched courage and leadership in female leaders. Dr. Yonge's clinical area of expertise is teaching and learning. She is also a registered psychologist and in this role maintains a practice in conflict resolution.

Klappentext
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, Second Edition helps students develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures students learn how to apply theory to real-life practice.

Engaging, comprehensive coverage presents the most current issues and communication concepts. Content reflects Canada's unique health care context and cultural landscape. Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons. Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples, in order to understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities. Emphasis on collaborative communication includes related evidence-informed case studies and analysis. Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy. Questions for Review and Discussion help students practise their reflective analysis skills and provide opportunities for thoughtful review of chapter content. Content on social media and transitional care delivery reflects current practice standards. Simulation exercises enable students to practise, observe, and critically evaluate their professional communication skills in a safe learning environment. Case examples help students learn to develop empathy for patients' perspectives and needs. Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship - all central components of holistic nursing. Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication. Ethical Dilemma boxes with reflection questions at the end of each chapter help students absorb and retain key ethical content throughout the text. Evidence-Informed Nursing Practice boxes in each chapter offer a summary of research findings related to the chapter subject and are intended to strengthen awareness of the link between research and practice. Separate chapters on communication across the lifespan highlight crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery.

• NEW! Updated Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text
• NEW! Reorganized chapters clearly divide information into Concepts and Applications sections
• NEW! Navigating Epistemic Racism case study **written by graduate studies nurses enhances the ***Engaging with Humility* chapter
• NEW! Updated art programme helps illustrate and visually reinforce understanding of complex theories
• EXPANDED! Coverage of Canada’s unique health care context and cultural landscape includes even greater examples re ecting Canada's culture and diversity

• UPDATED! Thoroughly revised content presents the most current issues and communication concepts

  Inhalt

  Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication

  1. Historical Perspectives and Contemporary Dynamics
  2. Clarity and Safety in Communication
  3. Professional Guides for Nursing Communication
  4. Critical Thinking, Ethical Reasoning, and Clinical Decision Making

  Part II: Essential Communication Competencies

  5. Developing Person-Centred Communication Skills
  6. Variation in Communication Styles
  7. Cultural Contexts and Communication
  8. Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples
  9. Communicating in Groups

  Part III: Relationship Skills in Health Communication

  10. Self-Concept in Professional Interpersonal Relationships
  11. Developing Person-Centred Therapeutic Relationships
  12. Bridges and Barriers in Therapeutic Relationships
  13. Communicating with Families

  Part IV: Communication for Health Promotion and Disease Prevention

  14. Resolving Con icts Between Nurse and People Receiving Care
  15. Communication Strategies for Health Promotion, Health Protection, and Disease Prevention
  16. Communication in Health Teaching and Coaching
  17. The Influence of Stress on Communication

  Part V: Accommodating People with Special Communication Needs

  18. Communicating with People with Communication Disorders
  19. Communicating with Children
  20. Communicating with Older Adults
  21. Communicating with People in Crisis
  22. Communication Approaches in Palliative Care

  Part VI: Collaborative Professional Communication

  23. Role Relationship Communication within Nursing
  24. Interprofessional Communication
  25. Communicating for Continuity of Care
  26. e-Documentation in Health Information Technology Systems
  27. Digital Health and Communication Technology