Scaling People

Vorwort
Marketing

• Targeted pre-publication mailing to influential founders, VCs, executives, and senior leaders at technology companies and high-growth startups, including a signed note from Claire

• Creation of promotional material such as excerpt PDFs, bookmarks, and promotional images and video for pre-publication distribution online, to influencers, and at speaking events

• Galley and advance copy mailing to the author’s and Stripe’s network of influential founders, executives, VCs, and senior leaders at technology companies and high-growth startups

• Promotion on Stripe Press and Stripe social media channels, including paid performance marketing

• Promotion in the Stripe Press newsletter

• Cross-promotion at internal and external Stripe events

• Initial print run of 20,000 copies Publicity

• Outreach campaign targeting coverage in top newspapers, magazines, podcasts, broadcast, and digital media focused on business, leadership, management, finance, and technology, supported by Fortier PR

• Landed feature in Fortune (February 8, 2023)

• Article authored by Claire Hughes Johnson will publish in HBR Ascend on March 7, 2023

• Confirmed launch-week excerpts in Fast Company, CNBC Make It, Rotman Management Magazine

• Confirmed podcast interviews with Bloomberg Businessweek, First Round In Depth, The Business of Learning, Grit, Coaching for Leaders

• Confirmed interviews with Quartz, Financial Times Working It newsletter, Leaders Magazine

• Confirmed speaking engagements at SXSW, McKinsey Author Talks, Talks at Google, Ivy

• Pending media interest from Financial Times, Forbes, VentureBeat, The Information, NPR Marketplace, Wall Street Journal

• Claire Hughes Johnson speaking with Laurene Powell Jobs at a book launch event hosted in partnership with CapitalG (Alphabet’s venture growth fund) and Emerson Collective in San Francisco

Autorentext

Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 8,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google’s self-driving car project. She serves on the boards of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.

Klappentext

From a Stripe and Google executive, a practical guide to company building and scaling the most important resource it has: its people.

“Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!"
  —Kim Scott, New York Times bestselling author of Radical Candor and Just Work

A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she’s asked are not about business strategy—they’re about how to scale the operating structures and people systems of a rapidly growing startup.

Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward—including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms—can be applied to companies of any size, in any industry. Scaling People includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work.

Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that’s set up for long-term success. Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.

Inhalt
Introduction

• Setting your metronome

• The core frameworks

• Who is this book for?

• How to read this book

• Exercises and templates Chapter 1
  Essential Operating Principles

• 1. Build self-awareness to build mutual awareness

• 2. Say the thing you think you cannot say

• 3. Distinguish between management and leadership

• 4. Come back to your operating system

• Exercises and templates Chapter 2
  Core Framework 1: Foundations and Planning for Goals and Resources

• Founding documents

• The operating system

• Operating cadence

• Exercises and templates Chapter 3
  Core Framework 2: A Comprehensive Hiring Approach

• Recruiting

• Hiring

• Onboarding

• Hiring mistakes

• Exercises and templates Chapter 4
  Core Framework 3: Intentional Team Development

• Team structures

• Diagnosing team state

• Team changes and restructuring

• (Re)building the team

• Creating the team environment

• Team-building complexities

• Diversity and inclusion

• Team communication

• Exercises and templates Chapter 5
  Core Framework 4: Feedback and Performance Mechanisms

• Hypothesis-based coaching

• Giving hard feedback

• Creating a culture of informal feedback

• The formal review process

• Compensation

• Managing high performers

• Managing low performers

• Managing managers

• Managing out, firing, and layoffs

• Some final thoughts on management

• Exercises and templates Conclusion
  You 

• Manage your time and energy

• Foster relationships

• Consider your career Endnotes
  Bibliography
  Acknowledgments
  Index
  About the Author